Keela Software


 

Keela from Networks for Change is a cloud-based nonprofit management solution that helps small and midsize nonprofits manage projects and events, measure donor engagement and send notifications to volunteers and members. Keela offers customizable dashboards and inbox features for users to view their responsibilities and communicate with team members.

Keela's built-in CRM feature helps nonprofits build a centralized contact database, build contact profiles, store conversations and set communication priorities for contacts. Its donation management module helps organizations collect donations from regular members and new members, issue donation receipts and send autoamted thank you notes via email.

Keela also offers an email marketing tool that allows them to create and send promotional emails and event-related notifications to their supporters. The accounting system within Keela helps institutes to maintain financial records and manage monthly donations.

Keela is offered on an annual subscription basis which includes support via phone and email for its users.

 

Keela - Dashboards
 
  • Keela - Dashboards
    Dashboards
  • Keela - Contacts
    Contacts
  • Keela - Reports
    Reports
  • Keela - Reports
    Reports
  • Keela - Donations
    Donations
  • Keela - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

84 Reviews of Keela

 

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Software Advice Reviews (2)
More Reviews (82)

Showing 1-2 of 2

Peter from New Milestones Foundation
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Keela makes 'working smarter', easier and more fun.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent CRM. #1 reason nonprofits fail to use CRM's is how difficult they are to use. They include too many features that aren't necessary; and require dozens of unnecessary clicks to get content you want. Keela has all of your nonprofits needs on screen only when you want to be looking at it. Its clear, intuitive, colorful, and fun to use. Keela makes 'working smarter', easier and more fun.

Cons

Since it's new, some features are still in development. Integrations are growing. Some more customization on forms (donations) and receipts would be nice. Event integration is in the works but is a must

Review Source
 
 

Louise from City in Focus
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Keela - good value for Non-Profits

Ease-of-use

Functionality

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Value for Money

Having come from a way too detailed older product this product is a breeze to use for the whole office.

Pros

Simplicity with out compromising on smartness. Connects events, mail, donation platform and data base together. Communication with donors is great.

Cons

Having to wait a while for future tweaks - in the pipeline though and that is hopeful. It’s a newish product so there is more to come!

Review Source
 
 
 
Showing 1-20 of 82

Jane from Friends of Thai Daughters, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Finally a CRM that works!

Ease-of-use

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Customer Support

Value for Money

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Helps easily track our new contacts, calculate donations and send emails.

Pros

Its ease of use, intuitive functionality, prompt customer service and support.

Cons

Needs an APP version for mobile access.

Review Source: Capterra
 

Amy from Blind Beginnings
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Accessibility

Ease-of-use

Functionality

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i don't have enough access to the software to be able to answer this question.

Pros

I am commenting on this software based on it level of accessibility. I have partial sight but am legally blind.
I find that the left side bar has good contrast. it seems very intuitive but without the accessibility piece I can't navigate the site with ease which limits what i can do with the software. the tutorials are helpful but again are not all that accessible. Embedded description would be useful.

Cons

It would be helpful if the text was more bold. the general page offers no contrast or contrast options so i personally fin it hard to use. I can't find icons or test needed in order add information or find it when i need to. I also find that editing a profile sometimes works and sometimes doesn't, and i am not sure why or how. the site is not user friendly for screen reader software

Review Source: Capterra
 

Martine from FAHM, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

KEELA REVIEW

Ease-of-use

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Having all board members and book keeper all using the same software which is linked to out banking/quickbooks/ payment methods--- INVALUABLE

Pros

Everything is in one place
Software that links other accounting methods (ease of use): Quickbooks/paypal/Stripe

Cons

setting up a campaign and having the funds/donations raised linked to it -- function did not work
double emails about donations in my email in box (some did not even say the amount donated)

Review Source: Capterra
 

Beth from Seneca Street CDC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

first time keela user

Ease-of-use

Functionality

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Value for Money

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Pros

that it will help combine our info instead of having info needed in 5 different places

Cons

well as anything it is a learning curve, learning something on your own can be a challenge without a trainer on staff. But being able to email keela for info is helpful as I learn

Review Source: Capterra
 

Belva from Ladies in HEELs
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Nonprofit software me us

Ease-of-use

Functionality

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Value for Money

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I have had a wonderful experience and we ate loving Keela

Pros

The pricing is reasonable and the functionality is very easy and user friendly. My nonprofit business is in the beginning stages and this software has been very helpful.

Cons

I honestly do not have any consat the present time.

Review Source: Capterra
 


November 2018

November 2018

Must-have for Any Organization!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Overall, I have found Keela to be very useful and I think the subscription has been worth every penny. I would highly for others to give it a try as it can really make donor engagement a much easier process. It has been very beneficial for our organization as we're now much more organized and efficient when it comes to donation tracking and have a place with all of our contact informations.

Pros

What I like about Keela is that it has so many different purposes and can be used for more than just one thing. For example, I can use Keela to create a database for all of our contacts for our nonprofit organization. In addition to that, I can also create a donation page where I can track all of the donations that we recieve a create a donor profile, where I can report how much they've donated.

Cons

What I like least about this software is that it can be a little difficult to navigate at certain times. Everything seems to be hidden away under some tabs or menus. This is not a major inconvenience but it would be much easier to use if everything was organized and presented in a better way on the Keela website.

Review Source: Capterra
 

Julie from Savannah-Chatham County Public School System
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

We've been pleased with Keela to help run our teen homeless shelter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We can keep track of donors and contact them in an easy and professional manner.

Cons

The inability to get customer service on the phone.

Review Source: Capterra
 

Katie from Free for Life International
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Keela -- Quality Nonprofit Software at an Affordable Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

What I enjoy most about Keela is how many features are included at an affordable rate. Working at a small organization, we were able to transition the vast majority of our spreadsheets and loose systems into one. We also were previously using an outdated hardware CRM system installed on a single, unreliable office computer and were in desperate need of a cloud-based system.

Cons

Because Keela is a system that does not include the bells and whistles of more expensive options, some functionality does seem limited. While most issues are very minor, I would say my biggest frustration is not being able to easily track married couples in the same contact entry.

Review Source: Capterra
 

R. Brad from M&T Bank
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A Quick, Low-ish Cost Solution for a Non-profit that lacked structure

Ease-of-use

Functionality

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Value for Money

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Overall this software has (or will be) a lifesaver. Our staff have had difficulties adjusting to the new system, mainly because there is structure and specific data points where before it was a mish mash of data in notebooks, Excel files, and Post-It notes. I would like to see some additional development devoted specifically to customization of the system. Keela is very much a rigid cloud solution with little to no customization options. Having the ability to control the look and feel of the system, donor-facing data, and being able to control what inputs are allowed from users would be a huge help. At the end of the day, though, Keela is a great solution for a small nonprofit who is looking for a quick solution at low cost.

Pros

-Easy to onboard donors and volunteers (the difficult part was organizing the data to make it upload properly which has more to do with the administration of the organization that the software.
-Immediate, flexible training for the staff.
-Relatively simple interface. I say relatively because sometimes its almost "too" easy and some members of the staff overlook the simple solution.

Cons

-I am not fond of the analytics tool. Again, maybe this has more to do with the fact that its too simple, but as an analyst I find it difficult to get the information I want easily.
-We have had some struggles with the integration with other vendors-specifically MailChimp. After following all the instructions for both companies, we still cannot complete a good link.

Review Source: Capterra
 

Andi from FamilySmart
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Give Keela a go!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

It is easy to keep track of donors, issue receipts and report to management.

Pros

Keela is really easy to use. It's also really easy to import your data from other systems and the live webinar-based training will help with any queries you may have. It is a great price too for non-profit organizations and it offers the functionality we need. I highly recommend it.

Cons

There isn't a separate section for organizations. You can segment your contacts with tags but it would be great if there were a way to easily see all your corporate supporters.

Review Source: Capterra
 

Jeff from Center for Champions of PA Youth and Family Mentoring
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Keela for Small Nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Initially I wasn't too thrilled. But the customer service from keela was excellent. I still have some issues with Quickbooks integration but it will resolve (for me anyway) in the new year. Customer Service is quick, personal, and super nice!

Pros

Keela is easy to use and very user friendly. The customer support is excellent!!!

Cons

It's newer software so it lacks some functionality but they seem to be coming out with new features often and there's been notice of new features coming soon.

Review Source: Capterra
 


November 2018

November 2018

Making Connetions Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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As a new user, my experience with Keela is very good and I look forward to using the software on a regular basis.

Pros

I recently started using Keela to organize and communicate with all my contacts about a new project. Keela has turned out to be an effective way to build a contact list and put together an effective campaign. We are also using it to send out email updates, which is particularly helpful. The site is intuitive and easy to use, even for a non-techy person like me.

Cons

The only thing I think they can improve is the back and forth functionality when I am in email composition made. I found I had to constantly go out of e-blast and go back in, which just slowed me down. I am hoping that the analytics will be helpful after a few times sending out communications.

Review Source: Capterra
 


November 2018

November 2018

Still learning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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We are learning as we go and Keela is making it easy to learn. I just signed up for more training and I think it will be very beneficial.

Pros

So far we are still very new at this but the ease of learning it has been a lot better than our last software.

Cons

I think we are still too new to decide what we least like.

Review Source: Capterra
 

Lois from First Light Project
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Keela Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Good value for a nonprofit database system. Relatively intuitive and works well with MailChimp and PayPal.
Excellent value for the money.

Cons

The forms developing system is not real easy to use or edit. Had a hard time getting the form to do what I required.

Review Source: Capterra
 


November 2018

November 2018

Keela

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cost, ease use, simplicity, concise and helpful

Cons

Customer Support is limited- the fact that we cannot call anyone for help is frustrating .

Review Source: Capterra
 

Heather from Ontario Farmland Trust
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Keela review after, admittedly, limited use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Support

I am very excited about using Keela moving forward, once all of the bugs of importing data is smoothed out. I think that the amount of ways you can use Keela and tasks you can complete is going to streamline many of our activities and create efficiencies.

Pros

That it is a web-based platform, meaning it is easily accessible regardless of where I'm working for the day. I also appreciate clean design, which helps deal with the sense of feeling overwhelmed that I've had with other databases. And though I am only beginning to learn the breadth of features, the shear volume of what I am able to do is astounding.

Cons

The dashboard could better reflect the aspects of Keela that my organization uses most - as a very small team, the 'projects' piece just isn't needed. Having a quarter of the dashboard dedicated to this feels unnecessary for us and, perhaps, could be dedicated to something else. We have also had some issues with set-up and importing all of our information that has been a challenge and time consuming (though customer support has been very responsive).

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Heather, thanks for sharing your thoughts! Good news, we are planning to make improvements to our Dashboard for greater flexibility and customization. You can vote for this feature to be subscribed to updates here: (https://keela.ideas.aha.io/ideas/KEE-I-10) - and please feel free to add your comments to this idea for any specific functionality that you're looking for.

 


August 2018

August 2018

-from a tech newbiei

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Pros

-able to give tags to different people to group them in different ways
-option to send out e-blasts and customize them with pictures
-fast way to keep track of people
-interactions button is very helpful along with the choices (in person, email, phone)

Cons

-you can not make groups based on more than one tag
-e-blast is very hard to figure out
-not for those who are not good with computers

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hey, thanks for your comments! We wanted to let you know that you can create a group of more than 1 tag by creating a Smart List for "Contacts that belong to tag(s)". Read more about Smart Lists here (https://keela.zendesk.com/hc/en-us/articles/360000233292-Create-a-Smart-List). Also, good news - we are in the process of upgrading our E-blast feature to be easier to use. You can subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-8).

 

Krista from Ontario Farmland Trust
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Loads of opportunities with Keela

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

We are hoping to realize specialized donor relationships, instead of doing mass donor relationship management.

Pros

The features and capability of Keela. Keela will help us to reach new donors, and improve our donor relationship management.

Cons

It was not easy to import our existing data into Keela.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Krista, thanks for your feedback. We definitely understand that preparing data for import can be challenging! Please don't hesitate to reach out to our Customer Success team for assistance if you need anything. You can reach them by emailing support@networksforchange.org. Also, if you have any suggestions for making the in-app import process easier - we'd love to hear your ideas! You can add a suggestion to our ideas portal here (https://keela.ideas.aha.io).

 

Jennifer from Partnership for Children
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great donor management software!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
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Pros

The interface is easy to use and makes keeping track of donors and donations easy.

Cons

Integrating existing data from other platforms can be cumbersome.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Jennifer, thanks for your feedback. We definitely understand that preparing data for import can be challenging! Please don't hesitate to reach out to our Customer Success team for assistance if you need anything. You can reach them by emailing support@networksforchange.org. Also, if you have any suggestions for making the in-app import process easier - we'd love to hear your ideas! You can add a suggestion to our ideas portal here (https://keela.ideas.aha.io).

 

Annastasia from The Writers’ Exchange
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great all-around solution with AWESOME customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

We are a small not-for-profit with a large donor and volunteer base. We neeeded a solution that was robust enough for our needs but simple enough for our staff team to use. Our previous software was WAY TOO complicated and expensive but since switching to Keela my team is super happy.

Pros

It allows us to manage all our stakeholders in one place! Including donors, volunteers, e-news subscribers and event participants. And the customer service is THE BEST I’ve ever experienced. They are always responsive and if the system can’t currently do what i’m looking for, my “wish” goes in the development pipeline and I’ve witnessed several awesome feature updates because of this. A great experience!

Cons

Still trying to figure out the reporting functions. There are lots of reports available but it’s a little less intuitive than other funtions in Keela.

Review Source: Capterra

  Response: Networks for Change, Networks for Change Inc.

Date: August 2018

August 2018

 

Hi Annastasia, thanks for your kind comments. We're happy to hear you're having a great experience with Keela so far. :) We wanted to let you know that we are planning to make improvements to our Analytics tool soon! You can subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-14). In the meantime, you might want to check out our training session on Analytics to learn how to get the most out of it. You can sign up here (https://calendly.com/keelasuccess/training-session-3).