Muster
About Muster
Most Helpful Reviews for Muster
1 - 5 of 25 Reviews
Anthony
Verified reviewer
Government Relations, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Muster for Association Advocacy
Muster has been great to work with and made our efforts to engage our members in advocacy efforts simple and straightforward.
PROSThe product is streamlined and easy to use. The team at Muster is customer service driven and great to work with.
CONSLooking forward to Muster version 2.0 and the new functionality it will provide.
Reasons for switching to Muster
The functionality and ease of use, plus getting to work closely with the team at Muster on our projects.
Vendor Response
Hi Anthony, Thank you for the wonderful review and for being a continued power user of Muster! We're beyond excited for the release of Muster 2.0 and the new functionality it will provide our customers. Our team can't wait to get it into your hands. -Corey
Replied March 2021
Margie
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Easy Way to Mobilize Your Grassroots to Tell their Reps Their Opinion
We were able to give grass roots an easy way to reach their reps - it was so easy that our action center was shared by several allied organizations to their followers.
PROSEasy to use. Meets our needs for advocacy and geocoding people to their correct rep.
CONSDoesn't measure twitter activity. Can set up action center for Twitter, but software doesn't currently have ability to measure tweets generated.
Reason for choosing Muster
The right mix of options vs. price for what we were looking to do: impact policy through grassroots action.
Reasons for switching to Muster
P2A wasn't working on all phones; we had a hard time collecting cell phone numbers; we have more email addresses. Also more costly.
Kadi
Non-Profit Organization Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Effective Advocacy Tool
Using Muster has increased our reach on issues that matter most to our members. Our members find it easy to click through the prompts and customize their message to legislators, and they are able to easily share the Action Alerts among their networks as well.
PROSMuster is an effective tool for engaging our association membership to participate in advocacy activities and engage their elected officials. With a few simple clicks, it makes it easy for people in our network to reach out and advocate.
CONSThere is not a way to modify the text in the messages we send to legislators—ie, bolding certain phrases, italicizing legislation, or bulletin key takeaways. This is disappointing that the letter the legislator receives is not eye-catching in that way, where they can easily pull out the key features of the message.
Vendor Response
Kadi, Thank you for your wonderful review and we appreciate the feedback! We always want to ensure the deliverability of constituent messages which is why we made the choice to limit the styling for them. We look forward to continuing to serve the Michigan Federation for Children and Families and making it easier for your supporters to connect with their legislators. Best, Corey @ Muster
Replied February 2020
Charles
Public Policy, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Muster is a Must-have
We began using Muster in its early days as a tool for us to build a grassroots advocacy organization. Before Muster, we used MailChimp, which is great for sending email, but it doesn't provide the key functionality of calling your list to specific, political action and then tracking the outcomes. Muster was absolutely critical to our success when, last year, our city council passed the final vote to begin building rapid transit infrastructure for our city. Now, as our organization grows and matures, Muster's features allow us to keep our supporters engaged and keep our officials on the right track.
PROSMuster is great for the following reasons: Excellent underlying data that makes segmentation and targeting your list simple. The team is fantastic at supporting their product. Sending quick updates is easy.
CONSMuster could be better if: More integrations Greater ability to customize emails Organization-facing mobile apps for managing lists, signups, calls to action.
Atul
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Powerful and economical
User-friendly with an easy to use interface. Economical - well suited for a growing organization. Very responsive team, actively seeking feedback and making changes to suit our campaign.
CONSData organization can be tricky. Large numbers of contacts can slow down the interface.
Vendor Response
Hi Atul, The whole Muster team wants to thank you for your continued feedback! We want to ensure you and every other customer gets the most out of our product. We've loved seeing the incredible growth you've had in the short time you've used Muster and we'll always work on ways to make the experience smoother. Best, Corey @ Muster
Replied June 2020