Our nonprofit uses Salsa Engage for grassroots advocacy, fundraising, communications, and event planning. Being able to combine four different services into one integrative platform has saved the organization countless hours and effort.

Salsa Engage really seems to do it all. We use it as our grassroots advocacy platform and are able to track interactions from our campaign. This allows us to collect tangible data about how many people called, emailed, or mailed their representatives. Salsa Engage has also replaced our giving pages, Eventbrite, and MailChimp. It's been so great to have one platform for all our communications and be able to track and connect everything. When things get complicated, customer support is usually a 10-minute hold and are able to walk me through it.

Setting up Salsa Engage and CRM took FOREVER! I didn't have a whole lot of time set aside to set it up, but even if I had, I expect it took at least 20 hours. Now that it's set up and I've completed the online training, I still find hidden issues with just about everything it does. The good news is customer support is always able to explain exactly what I need to do to fix it. I know eventually, I'll have worked through all the issues and will just know better.

We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work.

Easy to use for the staff person as well as for the end user Social share feature works well Customer service support is good Great insights and reports

Isn't easily compatible with our offline database Takes a while to update incorrect House and Senate district information when it's incorrect for constituents

Overall I am pleased with the program, but I can also see lots of opportunity for improvement.

I love the snapshot and dashboard features when you first look at an account or overall fundraising data. There is a lot of information you can gather when talking to a constituent from those first pages that are really helpful and can add insight. It helps with our goals and planning for future events and projects.

There is a lot of struggle with getting things to load and display properly. I have really been struggling with server issues so when I go to pull up a constituent account I only see the name and can't make any changes or get any data off the dashboard. I am also not a fan of the membership portion of the program since it is too hard to move constituents from one level to another.

Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)?

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.