We have had a very positive experience working with SmartSimple Unite for Government. It has allowed us to move away from a paper-based system and streamline our processes and procedures. We have expanded our system to allow us to record data required for national reporting requirements and feed into our organisational strategic goals and national strategies. The move to remote working for ourselves and our clients during 2020 was seamless due to the ability to access the system and all files and templates from any location. Our users were able to continue to access their projects and reporting schedules as normal with no new learning curve required. We as an organisation were able to continue our services to our current users and also create new funding/research calls throughout 2020 without having to amend our expectations or timelines. It was business as usual in a very unusual year.

The continual ability to update and configure our system is extremely useful. Our system is up and running for a number of years and working as required. However, it is very useful to update certain sections when we have a need to do so or choose implement a new feature without compromising our functionality. It allows us to update aspects when we have the time to do so without impacting our users and keeps the system fresh. We can choose what features we wish to implement and work to our own timelines. We can edit the system for specific user roles while keeping the system the same for other user roles. Particular favourite features include versioning and emulate session. Versioning allows us to quickly update our application templates inline with revised organisational terminology and reporting requirements without the need to over-write older fields. The emulate options allows us to assist our users in real-time without having to re-create their issues or logging them out of their system. We can access their system while they are on a call to us and talk them through their queries while viewing exactly what they are viewing.

It can be difficult to keep up with all the new features and at times difficult to decide if a new feature is worth implementing. However, attending various events which include presentations from other clients and the ability to speak to other clients using specific features helps us to make a more informed decision whether to invest the time in implementing these features.

Highly configurable web based software with good integration options. It really helps our organisation track grants and report on them for key stakeholders.

Our system was configured some time ago so certain parts need to be reconfigured to be more standard.