StarChapter Association Management Software


 

StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.

 

StarChapter Association Management - Sample homepage
 
  • StarChapter Association Management - Sample homepage
    Sample homepage
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    Change design
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    Change color
  • StarChapter Association Management - Responsive design
    Responsive design
  • StarChapter Association Management - Mobile version
    Mobile version
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

258 Reviews of StarChapter Association Management

 

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Software Advice Reviews (4)
More Reviews (254)

Showing 1-4 of 4

Michele from Fraser Imagineers
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great for our association chapters!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This has provided association chapters the opportunity to roll in several services into one product creating a more streamlined management for association business. This is great because the chapters are run by volunteers. They are now only managing one system for their members versus multiple.

Cons

The only con we have is not because of the product but because it is run by volunteers. They need a little more assistance since this is not what they do for a living. However, StarChapter has been a great support to them directly, as well!

Review Source
 
 

Beverley from International Society of Performance Improvement, Atlanta Chapter
Specialty: Associations

March 2015

March 2015

Implementation of StarChapter

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have been efficient and pleasant to work with - they are very customer-service oriented.

Likes Least

I have just completed implementation, so I do not have anything least to say about the product or vendor. What I can say is so far, so very good.

Recommendations

Talk to people who are using it and make sure they like the features, functionality, and most of all the usability and user-friendliness of the front-end and back-end.

 
 

Shelli from BOMA Utah
Specialty: Associations

February 2015

February 2015

Star Chapter, a great resource

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's fairly easy and for a one woman show, easy is a necessity. StarChapter is very responsive to any issue I have.

Likes Least

Unfortunately, the system doesn't do everything I need, but it should be able to do more than what it does. I am told the developers will be made aware of my upgrade/change issues, but never hear back as to the status. I wish StarChapter would have hands-on classes at their facility so we can work directly with staff instead of sending in requests, watching video's which sometimes answers my questions.

Recommendations

StarChapter, for the most part is a great platform. The staff is wonderful to work with and very responsive. Definitely dive into the system and find out if it'll work for you. StarChapter works for me, it has it's issues and is limited, but haven't found that perfect platform yet. Star Chapter is about as close to what I need as I have found.

 
 

Josh from Chicago Section of the American Chemical Society
Specialty: Other

January 2015

January 2015

StarChapter has done wonders for us, even if it's not 100% perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It integrates almost all of our needs into one convenient platform.
The self-help tools and videos are very good, enabling us to get up to speed very quickly
Service tickets are answered promptly
The capability to develop nonmember mailing lists and target specific groups, especially meeting attendees, has been fantastic!

Likes Least

Some of the website features don't meet our expectations. For instance, we have some articles posted that our members would like to print, but attempts to print them yield very poorly formatted documents. Requests for help are answered quickly, but we do often encounter situations where requests must be referred to the developer team.
We used to use Eventbrite, and we loved that it only sent us one bill per event after the event was over. If someone cancelled a week ahead of time, we'd simply delete the registration without having to mess with financials. With StarChapter and its payment partner, each ticket transaction is separate, and refunds or changes are troublesome.

Recommendations

Visit customer sites and compare features. When we were comparing options, no other vendor provided the breadth of services we needed for such a low cost. All others who met our needs were much more expensive.

 
 
 
Showing 1-20 of 254

Staci from Iowa Pest Management Association
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Difficult to navigate, great online support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thanks to StarChapter, I have been able to promote my business in a professional yet affordable way. I am happy with what StarChapter has to offer my business and for the ways it's allowed my business to grow.

Pros

Starchapter offers great online support and will ensure they answer your question thoroughly and in a timely manner.

Cons

The pages used to edit do not resemble your actual website so it's very difficult to find the page/section that you want to edit. The source of my frustrations are directly related to the time wasted trying to find the right tab to click in order to edit/personalize my website.

Review Source: Capterra
 

Melissa from Tucson Business Club
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

TBC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its been good. The website and member management is easy to use

Pros

easy to use, lots of features which gives businesses more options

Cons

can't think of anything right off hand. better than others I've seen

Review Source: Capterra
 

Benjamin from Superior Essex
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Star Chapter Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Start Chapter offers a platform that many chapters of our organization use. It has the framework needed to send group emails, post messages, schedule meetings, and accept payments. This all comes with just one monthly fee that is reasonable.

Cons

Star Chapter isn't always intuitive. Our groups sometimes struggles to determine how to update the correct files, or how to find the files that we want to correct. It could be more user friendly in the administration side.

Review Source: Capterra
 

Patricia from NAWBO CIL
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Star Chapter Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

They support people are always very helpful.

Pros

I like the front end of the software - where you select what you are after

Cons

Too many items require uploading into different areas of the software instead of just one main spot.
There are too many places to search for posting items. Quite honestly there is nothing intuitive at all about the software.

Review Source: Capterra
 

Luci from PEPSA
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

One Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has mostly been very frustrating and is way too expensive for how we use it. it was my only cost effective option when I needed to implement a new system but those benefits have quickly eroded.

Pros

It is comprehensive. Good for a large traditional association.

Cons

It is not intuitive and not adaptable easily to smaller associations.

Review Source: Capterra
 

Mary Ann from Touchdown Club of New Orleans
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great Software for Groups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I implemented this for one of the groups that I belong to and have recommended it to another that also implemented it. I am working with 2 other groups to also implement this software. It is a great tool for groups that want to have a one stop shop for members, meetings, communications and the group's website.

Pros

The ease of use and the reporting are good. The meeting registration and security are wonderful.

Cons

I do not really have anything that I dislike.

Review Source: Capterra
 

Lee from ICF
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Star Chapter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use with meeting emails. Templates for newsletters. Survey functionality.

Cons

The small box to edit emails/webpages. Lack of design capabilities.

Review Source: Capterra
 

Tiarra from SOS Association Management Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good for Starter Nonprofits - Awful Otherwise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awful. I'm tired of opening tickets for every single matter that isn't addressed in the Knowledgebase.

Pros

This software is affordable and great for nonprofits that are just starting out. It provides everything you need to get started, including a website, dues structure, member letters and member CRM.

Cons

This software lacks a lot of functions that nonprofits really need. There doesn't appear to be a platform for managing CEUs, there is no membership card template, customizing emails with member data appears to have limited functionality, extracting membership data for dashboards is near impossible - you can only customize the data so much and the reports and charts built in are limited. Member categories are tracked poorly - our system doesn't categorize expired members, you have to go to the non-members section to find them - even though Expired is a category in the data filter! One screen has a specific number of active members, and another screen will have a different number. And the Knowledgebase is terrible. I've had to open like 50 tickets because so many of the concerns I have or matters I need help with are not on the Knowledgebase! My nonprofit has decided to move on with another platform.

Review Source: Capterra
 

Tiffany from Virginia Fire Chiefs Association
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Customers First!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Star Chapter allows our non profit association the ability to manage not only our website but also our membership, communications and dues payments. It also allows us advertising opportunities. Star Chapter has amazing customer service and support! I would recommend them to other non profits.

Pros

The software is fairly easy to navigate and the customer support is fantastic!

Cons

I wish there were more font options and better tools for design work. I also wish we could make the sponsor sections on the front page look better....

Review Source: Capterra
 

Christine from SVAPA
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

One Stop Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The updated back-office portal is easy to understand and navigate

Cons

Payment processing is still slightly clunky, but that's because we use PayPal too.

Review Source: Capterra
 


October 2018

October 2018

Good Basic Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Decent. It gives us the basics we need but would be great if the system was a bit more robust. Areas of opportunity:

1. Website will not track a started membership without causing issues. If you start a membership but don't finish all the way to pay screen it acts like your a member but there's no way for you to continue your order. The person supporting site then has to go back and either contact the member who didn't finish and manually enter them or delete the started profile and begin again.

2. When you order multiple tickets under same name (like in meeting you're doing for a golf tournament) you have to fill out the same person name over & over. No way to bypass or say same as above.

3. No place to put orders for things that don't relate to membership and/or meeting. It'd be great to have a section for these types of things that we sell. For example, A yearly sponsorship that can be ordered at anytime on website but doesn't confuse the dues system. Which brings me to point 4

4. Currently if they order anything listed in dues it acts as if the member has renewed. So if they order a name change it's acting as though they paid their dues but they didnt.

Pros

Great for setting up & tracking memberships & meetings.

Cons

A bit rudimentary. There are areas where the website makes steps too convoluted.

Review Source: Capterra
 


October 2018

October 2018

Association Management with Ease and affordability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Absolutely fantastic! I have been with them for many years with 3 different groups and have never been let down.

Pros

I enjoy working in Star Chapter, they have ease in functionality and accomplishes all my organizational needs.

Cons

On the meeting screen, I wish you could edit the questions once you have had registrations on an event. Not a big deal, but a nice to have.

Review Source: Capterra
 


October 2018

October 2018

Star Chapter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payments are easy to keep track of and all in one spot especiall for our fund raiser.

Pros

It is accessible
One spot
Organized
These are the words that come to mind in using the software.

Cons

Not user friendly or ease of use... It is really good when anyone can easily comebehind the person that knows it well and

Review Source: Capterra
 

Christine from Christine’s Events
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

StarChapter Experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Frustrating and challenged!

Pros

I like the way it keeps everything under one “roof” (financial, meeting info and more).

Cons

It is difficult to navigate and to determine what pieces go together. I have taken over a new office and inherited upkeep responsibilities. I have participated in the seminars and tried so much on my own however find it is difficult to navigate. As well, this is very costly.

Review Source: Capterra
 

Tami from NWPA Chapter NTMA
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Add StarChapter to the Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service team is very responsive in answering questions and taking suggestions to the team for consideration in future implementation.

Pros

Star Chapter has helped us streamline our Chapter activity so we can accomplish more with our limited staff!

Cons

Not being able to get past this question without answering.

Review Source: Capterra
 

Jill from JDS Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Review from TCCFE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's good. I wish I had done some training up front as I've really had to learn on my own as I've gone along.

Pros

I love the new Dashboard view. The app itself is relatively easy to use.

Cons

It would be nice if there was a 'push' notification out to the admin saying there are e-mails that haven't been verified so do this, or 'x' members will let their membership expire in one month, or other info that's relevant to the admin person. Also, a feature that sends a reminder to members and non-members about an event 'x' days before the deadline for sign-up.

Review Source: Capterra
 

Dean from DSB Engineering, Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Transitional times for Changing the Leadership of the Group

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of registration, collection of fees and easy listing of the attendees to an event. After learning to set up the fees and times of publication then Star Chapter earns its value to the organization.

Pros

After elections of new officers the ability to bring those members up to speed in use of the System by Star Chapter using the free training in the various positions.

Cons

Some of the categories are not easy to locate for modifying the page content.

Review Source: Capterra
 

Coral from SHRM of Greater Tucson
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Highly recommend Star Chapter!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wonderful - they are so quick to reply to any questions or concerns!

Pros

That everything is in one place - membership, event registration, membership dues. It's so easy to look up one member and find all details.

Cons

There could be more features to the event registration section.

Review Source: Capterra
 


October 2018

October 2018

good spend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

works pretty well for our chapter's needs

Pros

Our website through StarChapter is pretty easy to use.

Cons

Unfortunately, there are not as many features as we would like

Review Source: Capterra
 

Stephanie from NACE Alamo Chapter
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

StarChapter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I primarily handle registrations and payments in StarChapter - with having very little knowledge of the program prior to using, I quickly learned as it was super simple and straight forward.

Pros

What I like most is the usability and guided help topics

Cons

What I like least is the slow response time from customer service after submitting help tickets

Review Source: Capterra
 
 
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