VolunteerMark Software

4.60 / 5 (15)

About VolunteerMark


VolunteerMark is a cloud-based volunteer management solution that helps businesses to manage their interactions with volunteers. The solution also offers integrated functionality for charity event planning.

Volunteers can access the solution via Facebook, Google, or LinkedIn.Organizations can communicate with, schedule and report on volunteers. The solution can send SMS messages and emails to volunteers, track attendance and hours and more. The solution helps in volunteer recruitment as users can share volunteer opportunities across the solution’s native volunteer network, as well as email marketing campaigns and social media networks.

VolunteerMark helps users measure progress through real time analytics. Additionally, it offers features like multiple administrators, data migration support, custom fields and tags. Services are offered on a monthly subscription basis that includes support via phone, email and through an online knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

15 Reviews of VolunteerMark

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11)

4 stars

(2)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-15 of 15 reviews

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February 2018

Jenn from WonderWe

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Friendly and helpful customer service. Quick and easy event set-up. Good reporting tools!

Saves me time and the hassle of trying to keep track of things on annoying spreadsheets and paper. Automation allows my volunteers to self manage, and I can better communicate with my volunteers and them with me. It's not easy to pull the trigger on software because it's an initial expense and everyone thinks they can save costs by doing it themselves, but once you use the software you realize that you're actually SAVING money by automating your processes. It makes the volunteers happier, improves retention and gives you time and sanity back to your day!

Pros

My favorite aspect of VolunteerMark is the customer support. They're easy to reach through chat and patiently walk me through my questions. They have a lot of FAQ, online tools and educational materials to help me not only with the software but practical volunteer management tips as well.

I also appreciate the simplicity of the design. I don't have to hunt and find data because the interface is very user-friendly. I also appreciate that my volunteers have a lot of autonomy and can sign up for events on their own, which I can see and track. That alone has saved me so much time. Being able to see volunteer hours, which volunteers have signed up for what, and the ability to tag volunteers helps me match events quicker too. I will NEVER go back to spreadsheets and paper sign ups, that is for sure.

Cons

I don't have any major complaints. There are a couple of customized features I'd like, which I can get with the price plan a step up from what I have, but overall I'm happy with the software for what I use daily.

March 2015

Nicole from The HALO Foundation


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

March 2015

Fantastic volunteer management tool for Nonprofits

Pros

The VolunteerMark team is always accessible. I can communicate my questions or suggestions. They truly want to help and make the product work for our organization. I love that all of our volunteer opportunities can be showcased online and that we can manage that easily.

Cons

There are a few enhancements that I know are in the works. For example, we would like to have a "Pending" option when a volunteer applies for a volunteer opportunity. This would allow the volunteer that we received their interest, but we are in the process of reviewing, interviewing them, etc. before we can actually "Accept" them in the volunteer role.

February 2018

Karyn from Laureate Academy Charter School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Love VolunteerMark!

I love the ability to track volunteer hours!

Pros

I love the user friendly website and the ways I can track volunteer hours. I appreciate the customer support that is always available.

Cons

Sometimes parents have a hard time using the app. They get confused on whether they have to pay for an account or can become members on our team. They also say sometimes volunteer opportunities do not show up.

February 2018

Tara from Marketing and Advertising

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2018

I rely almost entirely on volunteers. VolunteerMark definitely contributes to my team's success!

It is a comprehensive platform for managing my events and volunteers.

Pros

There is so much to like about this software. It's user friendly for our volunteers. They can easily view and sign up for open positions and easy for my committee members to manage them and see at a glance where we are needing more help. We are also able to communicate directly through the platform. Many of our volunteers have to keep track and report their volunteer hours. VolunteerMark does this for them.

Cons

I like to work through problems myself which usually means starting with a FAQ page. There is not much to the FAQ page and definitely think it can be built up a little more.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

September 2018

VolunteerMark is good for some but not for everyone

I appreciate their years of service and prompt/helpful customer support.

Pros

Their customer support is hands down their best feature. They also did a lot of work to make the platform work for our organizations needs. Unfortunately, to no fault of their own, we just need out of the system that they cannot provide due to other client's needs.

Cons

The reporting tool does not report on the main things we need and also takes forever to load.

February 2018

Jodi from The Genesis Project

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

VERY easy to set-up as a Volunteer Director! Volunteers find it very user-friendly !

Affordable volunteer management system with easy-to-use sign up system for volunteers and user-friendly database for me as a Volunteer Director.

Pros

The simple sign-up system for volunteers and user-friendly database for my use as the Volunteer Director. The customer service availability via chat has been very valuable. The turn-around response via email is extremely fast!

Cons

My graphics/logos have a somewhat distorted appearance. Volunteers have expressed they are not able to sign up for multiple shifts at one time- they have to sign up for each one individually.

March 2015

Maureen from Villa St. Francis


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

March 2015

Tamed our volunteer beast!

Pros

This product is very intuitive to learn and use, has good tutorials, and the support team is very responsive. The one stop "marketplace" for volunteers has been a great idea and useful to us and our volunteers. The blog's ideas on best practices and how to recruit, retain and inspire volunteers has been helpful to me as a volunteer coordinator.

Cons

It's hard to incorporate our older, non-computer literate volunteers.

October 2014

Tara from Ronald McDonald House Charities of Kansas City

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2014

Great Volunteer Management Tool for Organizations and Volunteers!

VolunteerMark has taken the scheduling of volunteers to a whole new level for Ronald McDonald House Charities of Kansas City. They are great to work with, open to new ideas to improve their product and service, timely in addressing issues, and have new features that are introduced regularly. Our volunteers find it easy to use and our staff does as well. Switching to VolunteerMark has saved our organization time and money. The impact it has made on the Volunteer Program is evident just after a few short months of using VolunteerMark. It is easy to set up volunteer opportunities, keep track of volunteers and communicate with our volunteer base from the website. We are excited to see what great, new things VolunteerMark will continue to do in the future!

May 2018

Joe from Bok Tower Gardens

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2018

We looked at the program, but decided to stick with another software

It would work for our special events, but did not work for our regular shifts.

Pros

They are still developing this software and work with their clients to keep making the program better. This software is great for organizations who have big projects that do not need specific skills or trainings to sign up to help with one day events.

Cons

It does not allow you to restrict volunteers from signing up for shifts they are not cleared to do. They are still a growing company and maybe that will change.

June 2018

Hannah from Chico Animal Shelter

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Making work so much simpler!

Pros

This was an amazing investment into our program. It is incredibly user friendly and easy to transition to from the old system.

Cons

There were a few features that I would have liked to customize a little more to work specifically with our program.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Overall Platform Review

Pros

VolunteerMark is a wonderful tool for people who love to keep their volunteers organized. There are many functions and tools to use that make volunteer management much easier. I would recommend VolunteerMark to anyone looking to grow their volunteer base. The entire platform is also very easy to use which is a plus.

Cons

At this time I do not have any large concerns for the platform as a whole.

May 2017

Joseph from Arkansas Rehabilitation Services

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

May 2017

In all fairness, I am still new to the product so I have not formed a definitive opinion yet.

Pros

Clean website presentation.

I have nothing else to add to this, but I am writing this out to meet the 100 character requirement. You should probably add this comment to the cons for my experience. I recommend removing the minimum character requirements here.

Cons

1. No phone based helpline. It makes getting assistance very cumbersome and tied to typing out questions in chat or via email. I believe this makes it harder to communicate the issues that need addressing.
2. No way to enter events that have occurred in the past without technical assistance. This means I can't go back in time easily to capture volunteer events that happened prior to purchasing the software.

Response from VolunteerMark of

Replied March 2018

Hi Joseph, Thanks for your feedback. We have the Phone Support 5 days a week with your upgraded plan. After taking your feedback, we have added the support to enter the previous events without help