When I Work
About When I Work
When I Work Pricing
Essentials plan starts at $2.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Starting price:
$2.50 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for When I Work
1 - 5 of 1,065 Reviews
Sarah
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed November 2020
Its saved me a lot of time
Christopher
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2020
When I Work User
The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.
CONSThe availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.
Vendor Response
Hi Christopher, Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need! If you have any questions about Availability Preferences please submit a ticket, we are happy to assist! https://help.wheniwork.com/submit-a-ticket/
Replied February 2020
Shannon
Verified reviewer
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2021
Acceptable product quality but poor service
I've been using it so long I don't remember the sales and implementation process. It's probably time to start shopping for a new solution, but I can't be bothered because my staff are used to it and it basically does what's it's supposed to.
PROSIt is fairly easy to build the schedule every week and staff get notified right away. The time off feature works really well. I like the "Open Shifts" feature for weeks when we are short staffed.
CONSSo many things, but mostly that I have used it for 7 years and it has hardly evolved. Or at least when they do add features, you almost always have to pay for them. I made some changes a few years ago that broke somethings and tried to get someone on the phone and was basically told that I dont' qualify for phone support. They didn't solve my issue (I'm just tolerating it). Kind of annoying considering that I hav epaid about $8400 USD for this software over the past 7 years. I feel I'm worth a 15 minute phone call to troubleshoot my issues and make it work better for me.
Reason for choosing When I Work
I think it was the Time Tracking which I found cheaper than a time clock.
Vendor Response
Hi Shannon, Thank you for taking the time to review our application. We love and appreciate hearing feedback. We are always looking for ways to improve our product to best support all of our customers. I am sorry to hear there seems to be an issue that has not been resolved for you. We are very happy to help correct this. We do have a Live Chat option for live support that can be very useful real time. Please feel free to reach out to us directly anytime you need us. We are always here and happy to assist in the most effecient way possible! Again, we definitely appreciate the feedback and look forward to continuing to serve your Scheduling and Time Keeping needs. Respectfully, Ethan
Replied September 2021
Brian
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Critical Business Tool For The win
Solid. We continue to use this product and have not investigated other options.
PROSIt's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.
CONSI do wish customer service was easier to engage vs a series of links being sent my way.
Vendor Response
Hi there! Thank you for leaving us a 5-star review. We are grateful you mentioned this! Our Customer Care team can be reached directly by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
Replied March 2024
Alizabeth
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2024
Review of wiw
So far it hasn’t been horrible. There are some things that need to get worked out.
PROSThe ease of putting schedules together. It’s nice to have all of my schedules in one place.
CONSThat I have to see everyone’s schedule when they are at other buildings.
Vendor Response
Hi Alizabeth, Shab here from When I Work. Thank you for your wonderful review of our app! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you. Warmly, Shab
Replied March 2024