Healthie
About Healthie
Most Helpful Reviews for Healthie
1 - 5 of 69 Reviews
Dr. Jeanette
Health, Wellness and Fitness, 1 employee
Used unspecified
OVERALL RATING:
5
Reviewed December 2023
Healthie Review: Fantastic all in one platform!
Dr. Jeanette
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Healthie Is Fantastic For Healthcare Providers
Healthie is an excellent platform that offers multiple functionality: online scheduling, online payment collection, customized packages, customized forms, SOAP note documentation, Telehealth, HIPAA compliance, client portal, free Healthie app, metric tracking, multiple integrations (Fullscript dispensary, wearable technology, etc.), built-in Stripe account that show your package charge and what you will actually receive after Stripe collects its fees. Healthie allows for 1-on-1 sessions, group classes, and virtual programs. Healthie is an overall outstanding platform for healthcare providers like myself who offer multiple types of services: fitness, nutrition, and wellness.
PROSUser-friendly. Excellent tutorial videos to help you get started quickly. Easy customization. Fantastic customer support that reaches out to ensure you don't have any questions. The ability to request clients track their own metrics: weight, height, circumference, sleep, food, water intake, physical activity, and more! As a Doctor of Physical Therapy who owns a cash-based virtual business and provides wellness services, Healthie allows me to capture information about physical activity, food, and sleep for a complete wellness experience for the client. The client portal is also user-friendly and allows me to communicate within the Healthie app via text, PDF, or video.
CONSI don't like that clients have to purchase a package in order to make a payment. I would like clients to be able to schedule a single appointment without me having to setup a special package for the one appointment. I've spoken with customer support about this and future updates may include this as an option.
Reason for choosing Healthie
Healthie offered HIPAA Compliance and was more affordable. It also was a lot more user-friendly and it would allow me to expand my practice more towards the wellness and functional medicine genre instead of fitness.
Reasons for switching to Healthie
I was using Acuity Scheduling then switched to Power Diary because Acuity Scheduling was not robust enough for me with its SOAP notes. I loved Power Diary; however, when I changed my business model to 100% virtual, I needed a platform that allowed me to track nutrition and food intake. With Power Diary, I had to upload forms that the client would complete. This was sufficient when I had a brick & mortar business but would not work when I moved to 100% virtual. Healthie offered nutrition tracking within the client portal so it eliminated a lot of paperwork for me.
Angela
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Healthie for Physical Therapy and Pilates
I am streamlining the services I am paying for and the number of different software systems I have to learn and integrate (saving time). Overall I love it!
PROSI like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day! I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and responsive. Healthie has lots of room for me to grow my practice in several different directions (I could add clinicians, programs, webinars, classes, telehealth or in person) and its one of the reasons I chose it. I don't even come close to using all the features to their full potential - in big part because my background as a physical therapist is a bit different but I love the options like the chat features, goals and tracking. Healthie also has a lot of features on one platform - HIPPA compliant for PT, some basic options for my Pilates classes (which i was able to transition from in person to to online in one simple step when everything shut down in March 2019!!) I don't have to deal with separtate billing and payment, schedulers, documentation systems, and telehealth platforms. they make it really easy! The team is very dedicated to improvements and are receptive to feedback too which is great!
CONSRight now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome.
Reason for choosing Healthie
I had been introduced as a client, then did a 2 week trial for a test drive and just really liked the looks and feel of it.
Carrie
Medical Practice, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Has some great integration features but customer service is horrible.
Has some good features but the customer service makes it not worth it. I will be switching to another product....currently searching.
PROSVariety of integration features Ability to offer passive income
CONSHorrible customer service No customer service phone number to speak to someone for assistance same day. Had to wait for email response or set up a zoom meeting.
Reason for choosing Healthie
Passive income option Really that's the only draw compared to others
Heather
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2023
Weight Mgmt Practice - 6 month update.
I do not recommend this EMR platform for a start-up medical practice. The lack of access to support and how they field questions is my biggest complaint. After 23 years of practice, I have used everything from Epic, Cerner, Sunrise, Allscripts, etc. and I find this platform to be inferior. Also, the delayed billing in this age of technology just doesn’t add up.
PROSMetrics section but its missing DOB Clarity on telehealth videoApp feature is great to send mass texts and communicate with patients on secure-Hippa compliant App. Built in templates Ease of sending a group of intake forms to a patient. Patients can log food, water intake, bowel movements
CONSCustomer Service is delayed (24 hour response time)Customer service requires you to email them videos of your sytem errors. Billing feature is terrible. Stripe. No instructions for patients to navigate website. Very challenging to upload your own forms that require signatures. No integrations with applewatch, whoop, oura ring, garmin (only fitbit and few other antiqated healtg tracking devices)Rx feature is extra monthly payment (use Iprescribe)Fax feature is hit or miss
Reason for choosing Healthie
The built in nutritional page “metrics”. It is more tailored to an obesity medicine practice. One of the least expensive platforms for solo-practice.