The trust, security and support that ManageEngine has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.The capacity for improvements that are implemented and the ease of integrating new monitors into the product, which we need, gives us the speed and ease of preventing interruptions or events that helps us avoid.

The intuitive ease of the administration interface, the new features, improvements and security fixes that are quickly integrated with frequent updates.

The configuration of the different components to achieve traceability of the service from the Infrastructure to end users

The tool provides comprehensive support for monitoring virtualization technologies.

The tool provides support for virtualized environments, including VMware and Hyper-V

The tool may not provide enough integration options with third-party tools.

This software was initially brilliant: quick to set up, easy to use, and a good value for the money. However, over the course of the past year I have spent no less than 20% of my ENTIRE work time trying to chase down issues, apply patches, and work with support to resolve random one-off problems that simply should not exist. Between database corruption issues, resource issues, inconsistencies between patches...I can't think of a single week over the course of the past year when I haven't had to tweak something in our App Manager nodes to make them work as expected. The support team has been great, and has eventually solved every issue I have thrown at them, but I am spending way more time on the phone, in email, and in chat sessions than any one person should. More attention should be focused on the development and testing of this product in my opinion, as the software has the potential to be great but the constant attention needed leaves it falling short for an Enterprise environment.

We are using this tool past 10 years and i can see there was good enhancement and new feature and other new AI features in roadmaps.

customization options is one of the best I have seen ! also Design, user friendly, monitoring process & integration

Application Performance monitoring area need to be improve

In addition, reports on service availability can be generated for various types of devices in one place as well as the modules and instance can be configured very quickly.

An easy-to-use tool that helps you manage complex applications and servers

There is a single dashboard for almost all services and we can monitor them all