IT Glue
About IT Glue
IT Glue Pricing
Basic: $29/user/month* Select: $34/user/month* Enterprise: $39/user/month* 5-user minimum. *Terms & conditions apply. Prices are per user, per month, based on a 36 month term. There is a one-time $545 fee for Standard Onboarding, or $1419 for Premier Onboarding.
Starting price:
$29.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for IT Glue
1 - 5 of 249 Reviews
Randal
Information Technology and Services, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2022
Time is money and because this saves time...it makes us money
Chad
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Essential business tool
It does what we need, we are able to keep our documentation processes standardized across our clients and our internal systems.
CONSNothing I outright dislike; it does what we need.
Malith
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Why should you pick IT Glue over anything else? Is it worth it?
Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.
PROSI like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.
CONSI would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.
Reason for choosing IT Glue
We received good feedback from other MSPs about IT Glue and good input from White Labeled NOC service providers we used to work with.
Reasons for switching to IT Glue
It was painful to manage assets and maintain a proper documentation structure.
Alan
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2023
Why I left the ITGlue family
In the long run, I believe ITGlue was not a good partner for us
PROSIn the beginning, it really forced upon us a culture of creating useful documentation.
CONSITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories.
Mike
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best IT Doc Mgmt Tool
Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total.
PROSI like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas.
CONSHas a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes.