Very good, support is very responsive, and alwas accepting to new ideas.

Having a complete website that incompases all aspects of booking, billing, and review generation!

Ability to schedule more than one service per day in one booking. However that might be me not doing something correctly.

We're able to signup customers without back and forth emails or calls. It has made signing up new customers much easier. It can be made to look like an added page on our website which has been a huge help to us. The customer service is mostly fine but sometimes it takes a bit longer.

I really like that this software allows us to invoice weekly for multiple services rather than individually, offer all of our services: Daycare, Grooming, Boarding, Dog Walking, Pickup/Drop-off, & Cat Care seamlessly.

Packages are not automatically deducted and are quite tedious making our weekly invoicing take over 2 hours to complete. Other services we have used were automatic and much preferred. The is also no way for clients to cancel appointments or for us to automatically add surcharges such as a technology fee, last-minute booking fees, cancelation fees, etc. The website address is odd and many of our customers have reached out concerned it was spam. (DOMAIN.ezbz.ca - it does look odd). Clients also find the booking process to be a bit confusing and regularly select the current date instead of the future date they want for the appointment.

I have been with EBP for over 2 years now. [sensitive content hidden] is amazing and very helpful when i have questions, he is always there to answer and responds right away!

I love how it keeps track of my customers, i know when vaccines expire, i know who has paid, who hasn't. I especially like having my website linked to this now and booking customers for daycare and boarding is so easy

I really don't have anything bad to say about this product! It's very simple to use and helps me stay organized.

It helped out in the beginning, but now with just 2 or 3 staff members it cost me too much money for what it does.

The updates sent out nightly of the schedule

It isn't user friendly and I often have to close it down and open it up again to "cycle" so I can see a current day. It is truncated on my phone because it isn't an "app" it is a short-cut to a website. It defaults to the wrong date sometimes when I open it up. Can't "rescheduled" or change a service, have to delete it and add it back in. Sometimes appointments default to the wrong person and I have to go in and delete them or change them, causing numerous emails to myself and to staff member. Strip is a money eater and it takes too long to receive funds. Plus clients having problems getting into the system to schedule appointments. Can't resend "invites" if it gets lost. Messages feed into appointments and get lost in my "in-box" . Multiple appointments from clients come in as one email or "thread" causing requests to get lost in my "in box".

A plus, exceptional product and customer service. As I expand my company, Easy Busy pets has already anticipated any needs I might have as a customer.

It truly is easy. I’ve never used any other brand but, I don’t feel the need to look or switch. I’ve been using it since 2020 when I first started my business. I never fully used it to it’s abilities until this year. I’m very pleased with every aspect of my experience. If I have a question, I get a response lightning fast. It’s amazing!

I haven’t discovered anything that I don’t like.