Screeb

RATING:

4.6

(23)

About Screeb

Screeb is an all-in-one platform designed to optimize your product and customer experiences. With powerful features like product analytics, customer feedback collection, in-app messaging, release management, user interview recruitment, and AI-powered product discovery, Screeb empowers you to continuously improve your product based on user behavior and preferences.

Screeb Pricing

Starting price: 

€79.00 per month

Free trial: 

Available

Free version: 

Available

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Screeb Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Screeb

1 - 5 of 23 Reviews

User Profile

Pierre Alexis

Verified reviewer

Computer Software, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Screeb is our PM's best assistant

Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user insights in few hours compared to other solutions where it took us weeks to install.

PROS

Being able to make decisions quickly using customer feedback.Be user-centric and listen to users, be able to refine surveys using AI to save time. Better understand our product and user usage.

CONS

Now I don't miss anything with this tool

Vendor Response

That's great feedback Pierre-Alexis ! Thanks so much for being a loyal customer!

Replied November 2023

Audrey

Human Resources, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Review on Screeb product

I can finally get feedback from my users, very easily. I made several campaigns . Really love the experience. You should try it !

PROS

I Love the interface, the fact that it is very intuitive and nice to use. They improve the product very fast and take account of the feedback. I recommend it ! ❤️

CONS

Nothing to say here, because everytime I think about something to improve, they do it ;)

Reason for choosing Screeb

The fact that it is a conversation and not just a form. And the amazing UI and UX

Vendor Response

Thanks Audrey for your great feedback!

Replied February 2022

Leandro

E-Learning, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed June 2023

Expensive and buggy, but promising

I was doing product research with screeb. I was surprised with the results. Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users. In the end we'll be switching screeb to a transactional email + push notification tool which have in-app message surveys and offers more. It's more expensive, but doesn't have a limit of tracked people, meaning the low-response rate of regular in-app surveys will not be an issue, as we'll reach out more people than screeb.

PROS

- Chat-like surveys have a high response- AI-based reports (list, paragraph summary, most common themes) are handy- Options to cap survey frequency and recurrency

CONS

- New company and new product, has lot of little issues- Expensive: they count as MTU (Monthly tracked users). And it's very expensive. If you have 100k MAU, you'd need to pay a lot to track plenty of users — not suitable for Freemium products - OR - you can pay a little more and get a push notification + transactional email tool which has in-app surveys- I've lost the count of times I've reached out to support to say my survey wasn't working (running on Flutter)- Had issues with possible invisible HTML characters that the SDK couldn't process and didn't show to apps

Vendor Response

Hi Leandro, Many thanks for sharing your honest feedback on Screeb, this was so valuable for the team and fix bugs. As you know building technologies on mobile is a challenging and we've released a new mobile SDK which is lighter and more performing. Here are some update : https://changelog.screeb.app/changelogs/2023-08-08-mobile-sdk As per our last separate conversation via email, you know that you can contact me anytime! Thanks again ! Michael - CEO@Screeb

Replied October 2023

Muriel

Insurance, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Super outil Français de collecte de feedback

PROS

Une solution parfaite clé en main pour lancer des questionnaires directement dans son application et collecter des feedback rapidement, utile pour mes projets de User Research et pouvoir mesurer des indicateurs clés dans les parcours clients

CONS

J'attends une amélioration sur les surveys URL

Vendor Response

Thanks Muriel for your review and you can count on us to improve the url survey, we'll keep you posted soon !

Replied November 2023

Anonymous

501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Excellent outil !

PROS

La plateforme Screeb nous a aidé à mieux comprendre la perception de nos offres produits grâce des questionnaires bien intégrées dans notre site ecommerce, nous avons pu ainsi comprendre les attentes de nos clients pour améliorer nos offres et augmenter les taux de conversion La plateforme s'est déployée en quelques minutes sur notre site avec un tag javascript. J'ai été agréablement surpris par l'engagement de nos clients avec les questionnaires, les taux de réponse sont clairement au dessus de la moyenne que nous avons pu avoir avec d'autres outils, Screeb permet de bien personnaliser et contextualiser les questions tout en respectant la charte graphique de notre site.

CONS

Très honnêtement rien de vraiment significatif

Vendor Response

Thanks so much for the feedback!

Replied December 2023