Salsify
About Salsify
Most Helpful Reviews for Salsify
1 - 5 of 33 Reviews
Sebo
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Incredible power for a multi-channel world.
Effectively manage large product content portfolio with lower resources.
PROSThere are a number of contenders for Salsify's greatest pro. Among them would be the ability to create channels which massively simplifies the process of syndicating content to different websites and internal systems. In addition the ability to create very granular properties to allow an agile content management system with excellent faceted search to ensure clean high levels of data cleanliness. These form the backbone of an indispensable product management system. However, the fairly recent addition of the computed fields has allowed a more central management of the content rules for various channels.
Houston
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2021
This needs some work for how much they want you to pay.
We were looking for a managed system that gave us a few key components when creating and editing products. The overall experience is, in a word, "Okay" they don't really bring anything to the table that others don't already have. We found the calculated properties are exceptional and are the only reason that they won in our trials. Unfortunately, the management system is slow and tedious, but the advanced systems work well. They seem to be way more interested in getting you on board than they are in supporting their product. They have even outsourced the onboarding to "Partners" that are required to even use Salsify. We went through meeting after meeting that could have been simplified to a SINGLE email. Lastly, I would say that Salsify is not worth the $35,000/year Minimum price tag that they want you to sign up for (Plus the required partner minimum of around $16k). It's a simple SaaS (Software as a service) that should be a monthly subscription, I would be willing to say that Salsify would get more businesses on board if they charged somewhere around $150 - $300 per month.
PROSOf all of the Product Information Management options, Salsify checked all of the boxes. We have the ability to Bulk update products and their properties in a couple of ways. We are able to organize our products however we want. The calculated properties are critical to our workflow and are easy to build/use. The import and export features are fantastic.
CONSYou will be using the import/export features more often than the salsify editors. It takes 3-4 clicks and 2-3 page loads to edit a product's information. Or an entire export-edit-import process. The GUI looks outdated, is slow to navigate, and, in some places, not intuitive. The Rich Text editors lack basic text editing. The support team is slow, usually taking 2-3 days to respond. The onboarding process is a tedious process that is full of meetings and bureaucratic nonsense. Salsify requires a third-party consulting firm to be your onboarding partner and it's not included in the already hefty price tag. (attempting to add another $16k in our case).
Reason for choosing Salsify
Import/Export capabilities. Calculated Properties. Not Self-Managed After some convincing, they were the only large PIM solution to give us access to the system before buying.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2022
Awful company
The experience with this vendor is horrible, they practically disappeared immediately after the sale. I do not recommend it to anyone
PROSThe software has good potential and covers the PIM use case, with an off-the-shelves approach
CONSThe vendor has a very bad level of service, it takes months to even have a conversation and get a quote. The setup, followed by them, was wrong but they didn't take responsibility and we had to do it all over again at our expense. Each new very small intervention has very high costs and unpredictable execution times, which has created considerable difficulties at the business level.Furthermore, the DAM-related features are really scarce.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Great tool to host all product data
Salsify is a great tool to use and store all product content and other product information. Insights is helpful, and the customer service team is fairly responsive. Once they do get back to you, they usually have the answer you are looking for which is great.
PROSThe best part of this is that we can easily submit products or export product import sheets to send to customers. This makes ease of uploading new and updating existing products much easier.
CONSNot all connections are direct API, meaning we have to export the uploads and send them directly to customers. If there were more direct connections, it'd make adding new products much easier.
Reason for choosing Salsify
Pricing and capabilities. Salsify was the better option for us for the price, and for what it offered in return.
Kowanda
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2016
Great quality and support
In using Salsify I have been extremely impressed with the quality and support that we have received. They continue to add more features and functions to the site all the time. Due to the large amount of data that we are dealing with it is great to be able to bring it all together, however my wish (if possible) would be to find a more streamlined process to bring it all together and to get onboarded more quickly, easily and efficiently.
PROSI like the fact that we can load all the information and photos into one place. Salsify works well and suppport is available.
CONSI would like more "hands on training" to learn how to get our products onboarded more quickly and efficiently so we can actually utilize the site as it should be. We experience a lot of training which was the trainer doing the process and us trying to follow along; as we all know most of us learn by doing and I think a lot has been lost due to this.
Vendor Response
Hi Kowanda- Thanks for the feedback. We're looking forward to the onsite training we've been planning over these last few weeks. Dedicating time like this will allow our customer champions to dive deep on your product content goals and help your team be successful with Salsify. Â As always, you can access our newly updated knowledgebase at https://help.salsify.com/help. During business hours you can contact our support line at 1-844-SALSIFY. IÂżve also sent you an email directly with the above info. Â Looking forward to meeting you in person! Best, Kate Roda
Replied August 2016