It's been great! I have had mainly positive experiences with Zego and have been with them for at least 10 years (from back when it was Paylease). I get quick responses to customer service issues and everyone on their team is super nice and helpful.

Zego is awesome and handles all of our payment processing, billing, and even submetering all of the utilities for all 6 of our apartment communities. Roughly 2,000 units currently. We had been doing utility billing in-house and thought we were making a good decision pay saving the money. Zego audited our bills and found ways for us to save money and bill back to our residents more efficiently. Now we're making more money and I have more time in my day to work on more important resident facing issues.

Their reporting for the submetering system isn't accurate at determining what transmitters needs batteries or replacement. I'd recommend using whatever software comes with your devices to manage that. Our transmitters are NextCentury so we use their portal to determine which devices need to be replaced or have new batteries put in.

If you use this as a standalone, not with the RM integration I would definitely recommend. With the integration stuff can get confusing like reports.

There's a buried clause in the agreement that automatically renews the agreement except if you give 60 days notice. That's the only con, which might mean nothing to alot of you readers.

I really like this program, but there is definitely room to improve.

I like how easy the app makes it for me to post and collect RSVPs for resident events. It's also very easy to communicate with residents through the chat function. This review was collected with the promise of rewards on Zego Champions.

There are frequent tech issues and bugs for residents. These happen most often when there is a new update.

My nearly 15 year experience with Zego products has been overwhelmingly positive. I find their team to be interested in customer feedback, concerns and recommendations to help drive innovation and product development.

Having been a user and pilot user of many zego products and features over the years one thing has stood out; their value on customer input to help drive product initiatives.

The inherent challenges of an integrated product vs. single stack solution. If something were to operate incorrectly the separation of products can increase the troubleshooting workload.

Our experience, espencially with costumer service, has been excellent.

Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors!

The only con is when I can't get my bosses to implement another one of their programs!