In general terms, it saves work by having two important functionalities in the same software.

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

There is automated timesheet tracking for each tickets.

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.