Salesforce Service Cloud
About Salesforce Service Cloud
Salesforce Service Cloud Pricing
Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Salesforce Service Cloud
1 - 5 of 739 Reviews
Naga kiran
5,001 - 10,000 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2023
Salesforce service cloud the life saviour
Imran
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Streamline Your Customer Service with Salesforce Service Cloud
My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.
PROSThe software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.
CONSthe least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.
Reason for choosing Salesforce Service Cloud
I wanted customer service software that was both intuitive and customizable. Salesforce Service Cloud fit the bill perfectly. Its reporting tools and integration with other Salesforce products made it a no-brainer for me. While the cost can be a factor for some, the benefits and ROI made it well worth the investment. Additionally, the top-notch customer support has been invaluable in helping me navigate any issues or questions I may have had. Overall, I highly recommend Salesforce Service Cloud for businesses looking to streamline its customer service and improve efficiency.
Lillian
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Complete customer relationship management on the cloud
It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.
PROSAll the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
CONSIt's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
Reasons for switching to Salesforce Service Cloud
Salesforce Service Cloud helps us organize and streamline customer support. When used correctly, it is an effective instrument. And yet, in general, a useful instrument. The tool's functionality can be modified to suit your specific requirements. Superior to its market rivals in terms of the number and variety of its features
Govindraj
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed November 2020
Complex customer support software
We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk.
PROSOnly reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised.
CONSIt is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements.
Reason for choosing Salesforce Service Cloud
We Directly moved to Salesforce from Zendesk as it was a Management decisions
Reasons for switching to Salesforce Service Cloud
It was a Management decisions they wanted to try Salesforce as we were scaling up.
Eric
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Salesforce Service Cloud is the best in category.
It's the best on the market and a highly customizable tool. It takes some time to set up and configure but there's plenty of help and it's worth the initial cost of investment.
PROSHighly customizable, Intuitive, plenty of training and support, reporting, notifications.
CONSCost and sometimes frustrating to learn.