itracks
About itracks
itracks Pricing
itracks offers per project pricing, monthly, and annual subscriptions. Project based pricing for itracks Realtime and itracks Board is available.
Starting price:
$429.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for itracks
1 - 5 of 12 Reviews
Jenny
Verified reviewer
Research, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Excellent User Friendly Software
They have been really great with programming, sales, and service for me.
PROSI have used this software for a variety of studies and it is very user friendly. It offers the capabilities that I needed to have respondents review materials and give feedback. I use it for diary studies and for reviewing educational materials for a key client.
CONSI like this software a lot. I don't have any complaints
Anupam
Market Research, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Awesome software with an added advantage of customisation !
I can say my experience using the software is very smooth and will rate the software 8 out of 10.
PROSI am using the itrack software for online focus groups. The ease of Setting up a OLFG, sending invites and reminders to encourage participants, are the most liked features for me. Also, I would like mention the templates available are very helpful and the best thing, we can customise these templates as per our requirement.
CONSI have observed, if you have 2 groups scheduled within a project id, participants are able to choose any of the groups or both at a time, even though they have separate support ids. This should be fixed as sometimes this issue could create confusion for both participants and moderators / project managers.
Jadah
Market Research, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed February 2022
Great Platform
itracks is a solid platform, but not as intuitive as others. needed more time to troubleshoot on where and what to do to resolve issues/understand the functionality. Improving the "help desk" would be really beneficial.
PROSEasy to register and login, simplified method to check the registration of invitees and to re-send invites when needed. Clean and clear visuals on certain aspects
CONSReporting became a little muddled on the platform itself, struggled to identify partials.
Reason for choosing itracks
Our client had the final decision.
Margaret
Market Research, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
No nonsense research tool
We use it for needs assessment (discovery) as well as concept and stimuli evaluation.
PROSUsing iTracks for bulletin boards is straight forward and effective. It is not fancy (nor does it need to be). The program is easy to use (for us, the clients and the respondents), is easy to program and easy to manage throughout the project. We appreciate the email templates and reporting options.
CONSWe wish we could program more survey-like questions on the board ourselves. It would be nice to have more question options that we could program.
Reason for choosing itracks
Simplicity with all the features we need (communicating with respondents and clients and reporting).
David
Market Research, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Review
It is Better than zoom and teams
PROSIt is a very easy software to use. I like how clients can be in the backroom as observers and observe everything.
CONSThe problems with the software. I also do not like the technical test. It cause problems for participants
Reasons for switching to itracks
iTracks is better