Convin

Convin is a contact centre software with AI support that leverages CI to record, summarize, and analyze every client communication you have during calls, chats, and emails. It is your one-stop shop for optimizing agent performance across the board, enhancing customer satisfaction, and tripling your contact centre ROI. Convin examines conversations using a unique scorecard created by organizations to gain information into agent performance. These insights show how agents can enhance their calls, which will increase output and, as a result, client happiness. Convin can then produce computerized recommendations for ways that agents could perform better with specialized coaching. This improves the quality of the dialogues and yields better outcomes for the company and i...