



Yotpo create campaigns




Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About Yotpo
Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.
Yotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketin...
Yotpo create campaigns
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2017
Travis from Sharp Commerce
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2017
Delivers reviews, easy to use!
It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Pros
Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Cons
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
August 2019
Justin from Cozy Earth
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Easy To Use
It's been great for the most part.
Pros
I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.
Cons
I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
Reasons for Choosing Yotpo
Just staying with Trustpilot or looking at other options.
Reasons for Switching to Yotpo
Better ease of use and more functionality.
Response from Yotpo
Replied October 2019
Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email
February 2021
Sue from KIND2
Company Size: 1 employee
Industry: Consumer Goods
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
February 2021
Great customer review app
Pros
Easy to configure, customise, integrate and use
Cons
Pricing does seem aligned to larger businesses
Reasons for Switching to Yotpo
Cost and flexibility, suitability for smaller DTC business
Response from Yotpo
Replied March 2021
Thank you for your review, we really appreciate it. We are constantly iterating our pricing and plan options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan or any of our other plans, please feel free to contact our customer service at any time.
November 2019
Albin from Online Store
Company Size: 1,001-5,000 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
November 2019
Feels quite basic, but lacks functionallity
We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.
Pros
A lot of automatic features, and the software takes care of most things.
Cons
1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are. Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued. 2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.
Response from Yotpo
Replied November 2020
Thank you for taking the time to leave this review. Firstly, we'd like to apologize for any inconvenience, we absolutely understand your frustration. We are constantly working on improving our product, and your feedback is incredibly valuable to our process. Please know that our support team is at your disposal and are ready to help you with any issues you might be experiencing. Again, we'd like to thank you for sharing your feedback with us, it is a critical part of our ongoing efforts to improve.
December 2020
Jeanette from Kountry Cuties Inc.
Company Size: 1 employee
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Goodbye Mailchimp! Hello Yotpo!
I'm very pleased. I'm also impressed with the staff. They've been super helpful and friendly.
Pros
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day) .
Cons
Wish there were more options for email templates. Sometimes I don't have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.
Reasons for Choosing Yotpo
Price and ability to keep everything in one place
Reasons for Switching to Yotpo
Cost and the ability to keep everything in house. I hated having multiple platforms for various things.
Response from Yotpo
Replied January 2021
Thank you for leaving a review! We really appreciate your feedback.