Laika

Laika is a review management software that helps small businesses manage online reputation and collect customer feedback. The platform enables managers to filter reviews, send positive feedback to review sites, manage negative feedback directly with customers, and reward customers for leaving reviews. Laika is designed for small businesses in the restaurant, retail, and service industries with various features, including review analytics, SMS review requests, ready-to-use promo materials, and QR codes. The software enables teams to communicate directly with customers to promptly address negative reviews before they get published. The solution allows administrators to collect customer feedback in a centralized dashboard, receive notifications of new reviews, analyze ...