FUGU
About FUGU
FUGU Pricing
Starting price:
$100.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for FUGU
1 - 5 of 11 Reviews
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Best Fraud protection service we ever had!
Very positive. The Fugu softwere let us high confidence about orders we accept.
PROSVery professional but easy to use. High-quality risk detection.
CONSNot very familiar currently. There are many people that aren't known about what we are talking about yet.
Reason for choosing FUGU
The price was attractive and the description was convincing.
Vendor Response
Thank you so much for your feedback! We'll keep doing our best to make you satisfied and to make your income protected from any kind of fraud:)
Replied April 2022
Jr
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Fugu has become the life line for our $10,000,000+ annual Ecommerce business!!
The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence.
PROSThe features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence.
CONSSo far we have not found a "CON" or "Neg" to Fugu. You guys and gals are awesome. Thank you for the amazing product!
Reason for choosing FUGU
The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence.
Reasons for switching to FUGU
The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence.
Vendor Response
Dear Jr, Thank you so much for the warm words. We're doing our best to make our users satisfied and we're happy to see such feedback that let us know that we're doing something good. Will keep working hard for you and the rest of our clients. We're here for anything you need - do not hesitate to reach out to us anytime and for anything:) Regards, Emma.
Replied May 2022
John
Apparel & Fashion, 2-10 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2022
It's overwhelming and the support in non responsive
The fraud system is impressive. It has successfully identified and prevented many instances of fraud. However, I believe that the support system could be improved. It can take a long time to get a response from customer service.
PROSI found the system they had in place for rating each order based on fraud risks quite impressive. It's always a good idea to have some automated system in place for canceling orders deemed high-risk, as this helps prevent potential losses.
CONSTheir support is not up to the other available options' standards.
Vendor Response
Dear John, Thank you for your honest feedback. We're glad to hear that you found our software useful and sorry for your dissatisfaction regarding our support. To be honest, the most important thing to us, even more than providing the best fraud-detection software you may find, is to give our users the highest level of support in the market. Recently, we started to provide live chat 20 hours a day (7 days a week) and we plan to make it 24\7 soon. As we can't know specifically who you are, I would personally appreciate it if you could reach out to me directly at emma@fugu-it.com so we could investigate your specific case to improve our support level and find a good way to compensate you for this specific inconvenience. Cheers, Emma, customer support.
Replied June 2022
Tomer
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great help, very responsible
Unique and helpful combination of people that really helps with fraud detection and prevention.
PROSThey have a very helpful team that wants to understand and solve every case, communicate with my team, and do the research when required.
CONSSometimes it takes time to understand a new case and build the solution.
Reason for choosing FUGU
Their product is more suitable for me business and the support and communication was good
Vendor Response
Thank you Tomer for the lovely feedback! We'll continue working hard to keep all our users satisfied and to improve the system to the maximum level possible! Cheers, Emma, Customer Success.
Replied June 2022
Diane
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Picks up where Shopify leaves off
My e-commerce website has limited capabilities in fraud detection. There have been several instances where FUGU has flagged a transaction missed by Shopify’s built-in software. Fortunately I haven’t had an issue yet, but j appreciate the additional peace of mind.
CONSSome of the terminology is unclear to me - a little industry jargon. It would be helpful to have further explanation on what each detection term means and why it matters.
Reasons for switching to FUGU
Lacked horsepower
Vendor Response
Hi Diane, thank you for the lovely feedback! We're glad to hear that you're satisfied with FUGU and we much appreciate your effort in taking your time to leave this review. We're also glad to read the cons - what you wrote makes sense and we'll work to simplify it for you and the rest of our users. For anything you need - please feel super free to reach out to us:) Best, Emma.
Replied May 2022