AXLR8 Information Request Management
About AXLR8 Information Request Management
AXLR8 Information Request Management Pricing
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Most Helpful Reviews for AXLR8 Information Request Management
1 - 7 of 7 Reviews
Sue
Civic & Social Organization, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Intuitive and Uncomplicated
An uncomplicated and intuitive system which allows the Council to manage their statutory duties in the handling of information requests.
PROSThe system reflects the way that the Council handles information governance. Easy to navigate and view the essential screens. Easy to assign tasks and manage contacts to the team. I like the message store so that all emails can be stored. Reports are accessible and can be produced and amended by the team without reverting to the third party. This allows for reports to be accessed for management and the Commissioner's required stats. The company are very supportive and approachable for any issues, new business, changes etc. The ability to publish the details of the request.
CONSI would like to be able to export all the emails easily. This would assist when doing a review.It would be helpful to have the ability to view the request type on the dashboard and sort accordingly. In a colleague's absence, it would be useful for other team members to be able to view their workload without running a report.
Reason for choosing AXLR8 Information Request Management
I was not involved in the choice of IRM.
Reasons for switching to AXLR8 Information Request Management
We wanted a system which could handle the publication of information on a Disclosure Log. In addition, as the team was becoming centralised it made sense to have a system specifically designed to handle information requests.
Vendor Response
Thanks Sue Very much appreciated. Cons: I will address these. They are already available or there in the next version. Thanks for your feedback.
Replied July 2023
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
FOI's' and SARS a Legislative Requirement
The system work for us and have no problems at all. Once the administration side of things is in your knowledge it can be adapted and changed as necessary for your purpose and any legislative changes.
PROSThe features that are within the system ensure that it can be modified to how the organisation want it for the specific use. It is easy to navigate and use and have recently being doing training on the system and feedback is positive about ease of use and navigation from a user perspective.
CONSWas not happy with the look of the screens originally but this is now not important as it does the job required from an operational point of view. There have been changes made to the look of the system recently and have found it more endearing to the eye!
Reason for choosing AXLR8 Information Request Management
Don't know purchased before my time.
Vendor Response
Thanks for your review. Sounds like we need to get round all clients before the end of the summer and discuss the new look and feel and how to introduce it into clients who have some staff who want the new look and some who have got used to the legacy screens. As a result of your comments, I will write up a detailed article on requesttracker.co.uk and circulate it to clients with information about how to introduce it, training requirements and a couple of data updates required. Thank you again for your review.
Replied July 2023
Douglas
Government Administration, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
AXLR8 Review
Great i have been using this for over 7 years and never had an issue.
PROSCase management, assignment management, stats reporting, email messagestore etc.
CONSNone
Vendor Response
Thanks Douglas Much appreciated.
Replied July 2023
Lewis
Civic & Social Organization, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Axlr8 Request Management
Excellent, it has enabled the management of thousands of requests over the years we have been using it, in an efficient and timely manner. Staff can be trained in how to use it in minutes, and the time saved across the organisation by its use has been invaluable.
PROSProduct enables timely registering and workflow allocation to enable you to meet your statutory obligations when dealing with Information Requests relating to a number of access regimes. The systems clock and reminders ensures deadlines can be managed effectively and automated acknowledgement messages to requestors means you can focus on the main activities.
CONSUser interface, whilst practical and easy to navigate it does need some updating in terms of look and feel. In addition, there could be more off the shelf reporting capability rather than having to create your own reports using the reporting tools provided.
Reason for choosing AXLR8 Information Request Management
Flexibility, price and the engagement of the support team who demonstrated that they wanted to work with you to evolve the product.
Reasons for switching to AXLR8 Information Request Management
Product was end of life
Vendor Response
Thanks Lewis We had better get your new UX up and running this autumn! Let me know when you wish to start.
Replied July 2023
Iain
Civic & Social Organization, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent product
The product has been of great benefit the Council in dealing with the requests we receive in terms of time management and the use of resources to administer the process. It has been a really valuable tool for us.
PROSWe have used Axlr8 for over 10 years and have never had any issues with it and have been involved in the product development during that time. My team administer the process for the whole Council but there are officers in each of the service areas who manage requests for their service, it has been easy to roll it out to all the services and the customer service from Rick and his team has always been top class.
CONSI've never had have any real issues with the product since we have used it.
Reason for choosing AXLR8 Information Request Management
Internally we would not have been able to develop a system that had all he features of Axlr8
Vendor Response
Thank you Iain. We very much appreciate your excellent rating and will be continuing to make sure we work with your staff to deserve it.
Replied July 2023
Elaine
Government Administration, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
AXLR8 Information Management System
Used daily for management of all types of information requests. An excellent product.
PROSAn excellent product, very user friendly and does everything we need it to do. also great value for money.
CONSThere is nothing I dislike about the product
Reason for choosing AXLR8 Information Request Management
Good value for money and does everything we need it to
Vendor Response
Thanks Elaine Very much appreciate your rating. We will work hard to keep it that way!
Replied July 2023
David
Civic & Social Organization, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Axlr8 A&B Council
Excellent
PROSAll as it suits our purpose really well. Easy to use and effective.
CONSNothing as it suits our needs as a Council
Vendor Response
Thanks David
Replied August 2023