Usercentrics

RATING:

4.3

(8)
Overview

About Usercentrics

The Usercentrics platform addresses the needs of companies who collect personal data from their web or mobile services and need to document compliance with GDPR, EU-US Privacy Shield, and other local regulations. Their platform enables you to collect and manage user consents, while documenting consent forms that align with international privacy regulations. Enable transparency and build trust with Usercentrics.

Usercentrics Pricing

Dependent on No. of domains, users, features, SLA and customisation

Starting price: 

€9.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Usercentrics Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Usercentrics

8 Reviews

User Profile

Andy

Verified reviewer

Computer Software, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Powerful Consent Management Platform

Currently going through a website redesign. We reached out to Usercentrics while we were looking for a tool that would allow us to comply with legal requirements while also proving to be a well-engineered software which we could customize to meet our own specific needs. Integrating all the technologies we utilize with the CMP proved to be effortless and I'd definitely recommend implementing Usercentrics to manage privacy settings and legal compliance.

PROS

-Integrations are easy to manage -UI is fully customizable (very easy to customize popup to match corporate CI with access to CSS ) - Flexibility when it comes to wording and configuring the user journey. - Effortless implementation

CONS

- Nothing to complain about at this stage

Kieran

Automotive, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Ensuring peace of mind with Usercentrics

I really like Usercentrics. It's a fantastic tool that helps us keep our users' information private and follow the rules. I think it's great for any kind of business, big or small. I suggest trying it out!

PROS

As a co-founder of a mid-sized company, I know that consent management can be a daunting task. There are so many regulations to keep up with, and it can be hard to find a platform that is both easy to use and effective.Usercentrics is a great consent management platform. It's easy to use, customizable, and compliant with regulations. I can create and customize consent banners and cookie notices in minutes, and I can track user consents and compliance with regulations in real time.I also love the fact that Usercentrics integrates with so many other tools that we use, like our marketing automation platform and our CRM system. This makes it easy to automate our consent management process and integrate consent data with other parts of our business.The support from Usercentrics has also been great. Their team is always quick to respond to our questions, and they're always willing to help us get the most out of the platform.

CONS

The documentation is not consistently the best, but the support is excellent enough to make up for it.

Felix

Internet, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Easy to use Consent Management Platform

When evaluating many CMPs (and also testing others) the only option left was using UserCentrics due to feature completeness, good support and flexibility. Highly recommend UserCentrics as CMP

PROS

- easy to implement (Tag Manager integration) - customer service - documentation - good configuration options (wording, ux, ...)

CONS

none (so far), if there as something negative this was probably the general understanding of consent management and how to handle which pixel (marketing, essential, ..). But this was no problem of UserCentrics, but internal argumentation

Mustafa

Automotive, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Easy way to manage user consent

I believe Usercentrics is leading the way in consent management. It's an all-inclusive platform that covers consent collection, privacy policy management, and boosting overall privacy compliance. I'm excited about the future of privacy management, thanks to Usercentrics!

PROS

With Usercentrics, I can easily gather consent and follow privacy rules. It's so simple to use and personalize according to our needs.Our website is now much more privacy-friendly, all thanks to Usercentrics. I have full control over the cookies and tracking methods in use, and I can obtain consent from our users without any hassle.Usercentrics is truly a consent management powerhouse. I'm particularly fond of its automatic website scans, which keep me updated on new cookies and tracking technologies. It even takes care of updating our privacy policy automatically – a real time-saver!Finally, It ensures we gather user consent in ways that align perfectly with regulations. It's like having a trustworthy ally in privacy compliance.

CONS

Usercentrics is a handy tool for consent and privacy, but the interface could be more intuitive. Sometimes, finding specific settings takes a bit of extra effort.

Stefan

Verified reviewer

Internet, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

GDPR made simple

Exceptional customer support & product that helped us solve the GDPR issue. I can highly recommend it!

PROS

Easy integration Excellent customer support One-stop Solution

CONS

There are no disadvantages of this software

Jonas

Program Development, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2021

Einfache Funktionen gehen nicht in den Basis-Tarifen

Dass ich solche scheinbar einfachen Elemente, wie eine Überschrift oder einen Button nur durch Zahlung eines hohen monatlichen Betrags ändern kann, hat mich mehr als enttäuscht. Leider musste ich direkt ein Jahresabo buchen

PROS

Usercentrics bietet einige tolle Funktionen, so sind zum Beispiel die Datenschutztexte der einzelnen Tools nach meinem Eindruck sehr gut.

CONS

Ich habe leider keine guten Erfahrungen mit Usercentrics gemacht. Sie selbst nutzen den Cookie-Banner auf ihrer eigenen Website. Ich dachte, dass die gleiche UI dann auch bei der Buchung eines Tarifs gewählt werden kann, dies ist nach meiner Erfahrung jedoch nicht so: Die Überschrift kann ich nur im Business Tarif für 39 € / Monat ändern, den Text des Buttons sogar nur im Enterprise Paket (Preis auf Anfrage).

Sabine

Graphic Design, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2020

Integration mit dem Baukasten WIX.com funktioniert nicht

Die Cookies müssen über eine Liste mit einer Vielzahl an Möglichkeiten angewählt werden. Ich hätte gehofft, dass das über einen automatisierten Seitenscan funktioniert.

PROS

Da ich die Software nicht mit WIX.com benutzen konnte, kann ich hier keine Bewertung abgeben. Dazu muss ich sagen, dass ich Grafikerin bin, keine Entwicklerin/Programmiererin. Aber ein Konkurrenzprodukt funktioniert für mich benutzerfreundlich und intuitiv, sodass ich von Usercentrics wieder Abstand genommen habe.

CONS

Die fehlende Kompatibilität mit WIX.com.

Reason for choosing Usercentrics

Ich habe mich gegen Usercentrics entschieden und arbeite mit einem Alternativprodukt.

User Profile

Frederic

Verified reviewer

Airlines/Aviation, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Best Consent Platform on the market

PROS

Easy to integrate and all the right feature. Great sales and support team as well.

CONS

There is really nothing to complain about.

8 Reviews