Our company really enjoys iScout. It’s easy to use, and is a great asset to us

How easy it is to use, and customize. The app for phone is very easy to use. 20/20 training is a very nice asset as well.

It would be nice if you could download charts from the data that is entered.

We are able to complete do away with another app that wasn't able to function and do all the things we as a company were looking to do. iScout customizes the website to be as user friendly and to fit the best needs for our business!

I love how easy it is to customize each companies site. Everyone on the customer support team is super helpful and always easy to reach.

Is being too great a con?! I have yet to find anything that I do not like about this app.

Very good, have held weekly calls with [SENSITIVE CONTENT HIDDEN] since deciding to move forward with iScout and our QMS.

Support. Currently working close with iScout team to implement iScout as the primary database for the Quality Management System (QMS).

The hesitation for proposed/potential new development.

It is so easy to use, to train personnel on and has great tools and resources

Sometimes it gets slow so it can be frustrating

Overall I like iScout. It's so much better than keeping track of items in multiple spreadsheets. The reports that can be generated from it are great because we can see what's trending whether it be positive or negative. The customer service is great and quick to reply when I have a question or concern.

The mobile app is easy to use and navigate, especially for our field personnel. Filling out forms/reports and submitting them is relatively simple. If no cell service is available at the time a report is submitted from the field it will automatically update and submit the form when service becomes available. I like that I can create my own forms and tailor them to our company's needs.

I can think of two things that I have always found lacking with iScout via a desktop computer. 1. The inability to click on "previous" and "next" when reviewing reports one after the other. These would make for much easier navigation. When I do go "back" I have to start from the beginning with all the reports listed and scroll to the one I want. It takes me back to the top of the list and the report I need could be on page 4. This can be very time consuming. 2. I think the "search" ability is lacking. I have found on occasion that when I put in key word (e.g. facility or location name) or date I get zero results back. I notice this when I attempt to search for old incident reports that I know have been submitted because I have old emails but they don't show up in my seach results.