Avalara
About Avalara
Avalara Pricing
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Avalara
1 - 5 of 303 Reviews
Michael
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed April 2023
Taxes Simplified
Gabriel
Verified reviewer
Consumer Goods, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Tax Cert Organization for any Sized Company
I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.
CONSI am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.
Bonnie
Plastics, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2022
Tax Accountant
Avalara reporting tools such as Credit Carry forward balance and liability worksheet. The reports are very detailed and would help in an audit situation.
CONSI don't have any issues with the software It's the customer service that is lacking.
Reason for choosing Avalara
We were currently on Vertex L servies and it didn't meet the demands of our growing company
Reasons for switching to Avalara
Looking for a better tax calculating and reporting tool
Vendor Response
Bonnie, thanks for sharing your feedback with us. We work hard to deliver a reliable product, and so we're happy to read your team has benefited from our services.
Replied December 2022
Catherine
Verified reviewer
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2024
The most terrible customer service ever
Please, please do not use this service if you can avoid it. I am a Shopify Plus member and am held hostage by Avalara because Shopify doesn't offer any other choices. If you can avoid them, you must. They are horrendous.
PROSThe salesman made Avalara seem like it would be SO easy to use & implement. They were really friendly and aggressive to tell me how wonderful Avalara was. It was all trickery. Once they got me to sign their contract, the support offered was absolutely terrible. I really can't believe that this company is still in business.
CONSThey charged me to register in 10 states. 5 of those states they then came back and told me they could not complete the registration and that I would have to do it. They never refunded me for what I paid for this. I asked at least 10 times and then had to file a VISA dispute. They change my rep. all the time and are very disorganized overall. During the first month I had to go into each of the 10 states and file my own $0 return. No one from Avalara even noticed. Thankfully I had been logging into each state myself to check on things when I saw their level of incompetence. Once there, I saw that I had returns due in a few days. Avalara didn't even know. Shame on them. I paid them a lot to help me.
Reason for choosing Avalara
There are no other choices. Avalara holds a monopoly in the Shopify apps.
Vendor Response
Hi Catherine, thanks for taking the time to share your experience with us; though it's not the type we aim to deliver. We'd like to learn more and help find a solution. Please reach out to us at customercare@avalara.com so we can assist.
Replied May 2024
Steven
Farming, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Big help in dealing with different state tax entities
Sales tax has become a hot issue and a difficult one to navigate. Avalara is a huge help in managing the process and despite a few flaws, it's pretty invaluable. Saves so much time and effort
CONSDifficult to set up and when it is not working as expected it can get in the way of processing documents.
Reason for choosing Avalara
We were not aware of any other products that integrated with our ERP system.