Dispatch is a cloud-based scheduling software solution for small, midsize and large home service companies, helping streamline communication between the user, job sources, technicians and the homeowner.
Communication capabilities include automatic reminders for customers about the upcoming service. Managers can receive status updates from technicians in the field, and technicians can connect directly with customers when necessary, without having to go through central dispatch.
The solution offers mobile apps for iOS and Android devices, so users can receive service requests remotely. This also allows field workers to view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. Customers can track their technicians in real time with the location tracker. Dispatch offers various third-party integrations like Hubspot, Oracle, Netsuite, Salesforce.com, QuickBooks, Xero and more.
Dispatch offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.
Paige from Proline Plumbing & Sewer
Employees number: 2-10 employees
All our customer info is harbored for easy access and to reference back when we run into issues or questions!
The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!
IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.
Ashley from Healthcare
I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.
I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.
Micah from RICE Heating and Air Conditioning, Inc.
Employees number: 1 employee
Keeping up with my day to day appointments is an absolute must. Dispatch helps accomplish this for me.
There is some functionality that is not available for mobile. Screen rotation is not available at this time.
Marz from Marz Mechanical LLC. Heating and cooling
It is easier to manage and everyone is able to use this system. We are now able to go paperless.
Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.
Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.
Marie from Dave's Garage Doors
All my home warranty jobs in one place, easy to use, fabulous customer service!
Started using dispatch Me a few months ago and it has streamlined my process with home warranty companies and made it easier for me to track all my jobs.
I would like to complete billing with the home warranties through this software. I would also like to have all the home warranty companies I work with accessible through Dispatch Me.
Brandice from Mr. Maintenance & Installation
Employees number: 2-10 employees
Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate! we work with a different company and they make us use a different software and it is extremely difficult to navigate and communicate to that company through. sometimes less is more. i love this software.
It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it
Kent from Eden Pro Services, LLC
Easy to use.
Great support team.
Ahead of the leading competitors while maintaining great, affordable pricing.
Angela from TrueAir Solutions Inc
I enjoy the benefit of working from the office or on the go. I am not tied down to the desk but can still help my customers when I am away from the office.
The thing I like most about the software is that they are always looking for ways to make the experience better for the contractor and customer.
The thing I like least about the software is that it can not be set up specific to the contractors desire.
It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.
-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
Mark from Air Climate Heating & Cooling
I am a HVAC Vendor for a home warranty company. They like for uss, vendors, to use this software for dispatching jobs to us. I have had no type of training, and have had to figure out most of it by trial and error. The more I learn the more I like it.
Matthew from Aws
They not been able to correct any of my problems that I've had with them all I get is we are still working on it, and we're sorry
Paul from A+ Appliance Care
Dispatch is a growing company; every time I look in the app there is a great new feature that helps me manage my work. The customer service is excellent; I've never encountered such a responsive company!