iLert
About iLert
iLert Pricing
ilert is offered across four pricing plans, outlined below. A free trial is available. • Free: €0 per user per month (up to 5 users). • Professional: €19 per user per month billed annually and €24 per user per month billed monthly. • Premium: €39 per user per month billed annually and €49 per user per month billed monthly. • Enterprise: Contact ilert directly for pricing information.
Free trial:
Available
Free version:
Available
Most Helpful Reviews for iLert
1 - 5 of 51 Reviews
Jeremy
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Perfect monitoring for our business
Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers.
PROSA lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue
CONSEverything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.
Reasons for switching to iLert
iLert better suited the services we required with integration to all of our existing systems.
Vendor Response
Hi Jeremy, thanks for your great review. Did you know that you can copy an existing alert action to multiple alert sources at once? We introduced this improvement a few months ago. Feel free to reach out to support@ilert.com if you need any help with that.
Replied September 2022
Abdullah
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
A solid product for on-call duty
Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly.
PROS- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.
CONS- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.
Reason for choosing iLert
Way more direct support from ilert team in helping setup ilert across the infrastructure. It was a better fit with the organization structure.
Reasons for switching to iLert
VictorOps got broken after Zabbix changes their internal alerting in their new 4.4 version, and even though they manage to fix it after opening a support ticket, a lot of time was spend waiting for upgrade to be pushed to production. During this time, ilert (and other products) were also tested as possible replacement.
Vendor Response
Hi Abdullah, Thank you very much for taking the time to review iLert. I'm glad to hear that you like our deep integration with Zabbix, our on-call management features, and our in-depth reporting. Regarding editing on-call schedules: a major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned and thanks again. Birol
Replied November 2020
Jeroen
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2023
Most important features of ilert are end of life
Online monitoring &Realtime notifications of
CONSWhen we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
iLert - Powerful tool to level up your support easily
Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.
CONSHardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.
Reasons for switching to iLert
The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Chosen as a new paging system for On Call Teams
Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams.
PROSVery easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.
CONSAll options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages
Reasons for switching to iLert
We needed more users to create additional teams, and were investigating whether there was a more cost effective and easier to manage system.We needed flexibility for users to be part of more than one team which the current system wasn't able to provide easily.
Vendor Response
Hey there, Thank you very much for taking the time to review us. Note that status pages are available as add-ons. Feel free to reach out to our support if you want to purchase other features from higher plans as add-ons.
Replied February 2023