Vonigo
About Vonigo
Vonigo Pricing
Starter: $98 per user/month Professional: $119 per user/month Premium: $139 per user/month
Starting price:
$98.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Vonigo
1 - 5 of 75 Reviews
Zach
Transportation/Trucking/Railroad, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed December 2021
Easy to Use System
Samuel
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Customizable Software
With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One example is we are able to send an automated payment link to customers repeatedly until they pay. The have a more robust call center feature that has helped us record customer service reps performance.
PROSI love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs. The ability to automate invoicing, estimate follow ups, via email and text messaging. They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient. If you don't like change, don't buy this software:)
CONSIt took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software. The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.
Reason for choosing Vonigo
Customer Service, More Features.
Loraine
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Overall, the software has a lot of good features & can hold a lot of information, very customizable.
I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.
CONSI am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.
Andrew
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2023
Outdated and unresponsive
I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo.
PROSI initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable.
CONSThey're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response.
Reason for choosing Vonigo
Online booking by zip code.
Reasons for switching to Vonigo
I wanted online booking by location.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Continues to work for a nationwide business.
The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.
CONSIt is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.
Reason for choosing Vonigo
It was a Canadian company, and we like to support local.