Excellent. Amazing client service and quick responses to questions. [SENSITIVE CONTENT] is fantastic. Always receptive to any feedback.

Scheduling, logging, field encounters, requirements.

Obtaining data into templates that are program-specific for assessment reports.

Overall it is easy to use and maintain. We find the SmartMatch scheduling to be very helpful and intuitive in getting us good schedules in a very short time frame.

One of the things we struggle the most with is types of user accounts and when a preceptor changes employers being able to disconnect the preceptor from the previous employer and connect them to a new employer without needing to create a whole new user account for them. We also wish there was more connectivity across all platforms for student use. Each element (ELMS, CompMS, Readiness, etc.) seems to be disjointed from each other.

Integration and setup were excellent. We were converted over and trained on a schedule that worked well with our staff.

The match process for scheduling has many levels of settings but there is not a set of instructions or checklists for the user to reference when they are setting up matches.

The support team has been great and are so knowledgeable and accessible! There have been some recent improvements that have been very helpful. Overall, I'm pleased with the product even though I still have a lot of features to learn and implement.

We can pull up a user's profile and find everything we need from their snapshot page: address, schedule, etc. ELMS gives us the "keys to the kingdom," allowing us to select features, options, and functality that works for us. With other software, we tell the support team what we want and they make it happen. With ELMS, we will have the ability (once we know more about what we're doing!) to customize the program in a manner that works for us. One feature that I anticipate setting up in the coming year are site requirements. This was one of the main reasons why we switched to ELMS and I am anxious to see if it works the way I anticipate.

There are a lot of settings "behind the scenes" and it's not always easy to find them without help. Some of the terminology is confusing (surveys versus forms). There should be some step-by-step guides to help do ordinary, recurring tasks such as setting up an academic year. There are help videos that explain features but no checklists that guide us through these tasks that, surely, all schools in our field need to do. I have to create my own "how-to" guides. Of note, our previous software didn't provide this either! Some of the reports contain too much information. Sure, they can be customized (that is, I can remove unneeded columns) and saved. But it's easy to inadvertently save multiple versions of a report and then not be able to tell which ones are the "right" ones and which ones can be deleted. Sometimes when I ask for certain changes, I'm told that other programs use the features that I want changed so my requests cannot be honored. I think it would be great if we had a users group so we could talk to these other programs and find out how/why they are using those features. We would surely benefit from that.

Our School of Pharmacy has discovered the range of features that CORE ELMS contains does meet our needs very well. While we don't take advantage of all the modules, the ones we value the most are the Document Library, Requirements (which make storing documentation for preceptors/sites/students a breeze!), and Evaluations. Every aspect in CORE ELMS appears to have been thoughtfully designed with the various user types in mind and there are updates and refinements that roll out on a regular basis. Their customer service is unmatched; if we have a question, issue, or suggestion for improvement, we always receive a prompt response. Having all of the features contained in one user-friendly management system allows wach and every administrator, student, and preceptor to be most efficient with their time.

Although CORE ELMS isn't the most intuitive for new users, a short orientation to the system is usually all that's needed to familiarize most users to its functionality. While the Notes function is quite helpful, it might be better organized if it had an option to sort by due date, rather than the defauly view.