EZChildTrack enabled our program to hold the people we serve accountable with payments, filling out registration information to completion, and providing a portal for our customers to see all of their account information. These 3 things reduced many "man hours worked" and relieved a lot of stress.

I was most pleased with how easy the software is to learn & the support you receive. The "help" tab is a great resource with easy instructions and instructional videos. I was able to learn from the "help" page many times over the last year. I was also VERY happy I could speak to a rep to double check my work. The staff is extremely helpful & patient!

I do not have any cons for the software. I have not run into any actions/features I would change.

Overall, the greatest benefit is how it has shifted "work" to the user, in terms of entering their own information - child information, emergency contacts, medical details, autopay info, etc. It has significantly reduced the workload on my clerical staff and at the site level, not to mention the reduction in paper used. This has freed up time for other tasks to support the program. It has also given parents more control by being able to access their Parent Portal account and all its features (billing, account information, emergency contacts, etc.) any time. They are not constrained by our central office operating hours. I can't say enough about how amazing our experience with EZ ChildTrack has been!

I run a program at 9 school sites, but am myself based at a central office. The best part about EZ ChildTrack is how it enables me to manage those 9 sites from literally anywhere. It enables me to keep tabs on live attendance at sites, incident reports as they are written, and monitor parent check-in/-out remotely if needed. What prompted me to write this review, though, is an emergency situation we encountered yesterday. We had to evacuate a site due to a weather-related power outage. I was able to immediately send an email blast using EZ ChildTrack to families from our central office. The site's internet was down. But from their backup cell phone (mobile data), the staff were able to pull up the EZ ChildTrack Fire Drill report for students in attendance. That report has the parent names and phone numbers conveniently displayed for the children in attendance. While I was supporting with parent phone calls from our central office, the fire alarm went off and I had to evacuate the building myself! I was also able to pull up the fire drill report on my iPhone. Just by clicking on the numbers, my phone called directly to those numbers. We were able to seamlessly and without interruption (despite the weather's best efforts) contact all parents quickly and get parents on their way. Emergency preparedness is crucial and the ease of use component of EZ ChildTrack makes me feel that our sites (and our central office) are prepared to respond quickly and ensure students' safety.

The only drawback was our employee's level of technological competence when rolling out the product. We found that staff did not have the comfort level with general computer tasks (logging in, using an iPad, supporting parent questions because they didn't understand the process themselves). But over time, this is an obstacle we have been able to resolve. And this isn't a fault of EZ ChildTrack but of our users' pre-existing skill level.

Pros- +The registration process online is easy for the parents and staff. +Saves on paper. Cons- +Sometimes when paying by credit card, it takes a while to process the payment. +The printed copies of receipts and invoices are not identified by the student. We have to write the student names on each copy in order to know who the paperwork belongs to. +The driver license field should be mandatory. We require parents to provide their driver license number when calling into the office. +Attachments should be mandatory for parents to read.

Overall, we have had an excellent experience with EZChildTrack. They know what they are doing and can assist as you learn the software in an easily understandable way. We have been very satisfied!

It's very thorough at meeting the needs of our organization and our families. It's very complex in it's design so it can do a lot to make keeping track of families information, attendance records, program set up, communications, and accounts very easy and accurate. You can trust it!

Because the software can do so much, there is a learning curve. However, support is there every step of the way, providing on-site training, WebEx meetings, and technical support.

We have been using EZ Child Track for 3 years now. The product is constantly, but subtly, evolving to meet the needs of our business. Our families are comfortable with the program and like being able to set up auto-pay or just go online to pay when needed. We connected an email address to the Contact Us and parents enjoy this feature. We also use many of the reports that can be generated to help inform us about delinquent accounts and enrollment. We are very pleased with EZ Child Track. It meets the needs of our Preschool and Afterschool programs.

Ease of use, report features, automatic posting of online payments

Can't charge different registration fees, can't search by address