TUIO
About TUIO
TUIO Pricing
No Monthly or Annual Fees & No Contracts! The only enrollment and tuition management solution that educational organizations can use risk-free! Visit tuiopay.com and book a demo for detailed pricing information.
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Free version:
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Most Helpful Reviews for TUIO
1 - 5 of 177 Reviews
Lynda
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed November 2021
A life/time saver!
Glenn
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Tuio has been a fantastic tool to move our school into online payments and invoice management.
Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!
PROSWhat I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.
CONSThere are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.
Vendor Response
Hi Glenn, Thank you for the great feedback, which we are taking into account for the next release phases.
Replied October 2018
J Lee
E-Learning, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Easy to use, snappy payment system
So far, we have only used it as a payment system, which is what it started out as. Next, we plan to add a registration piece, where parents and students will fill out their registration information directly into the system, something we don't currently have. After that, we would like to use it more for student information, and if it works out well, we would then ditch Zoho. (We really like Zoho as a database, but it wasn't made for schools and is not ideal in that regard.) The biggest thing Tuio would have to improve before we leave Zoho is its communication piece. In Zoho, we can make attractively designed mass messages to send to parents; there is no such capability yet in Tuio.We have been quite satisfied with Tuio's software and especially appreciative of their customer support. A couple of years ago, we did a total re-do of all of our software systems. We have been happiest with Tuio.
PROSWe love Tuio! It was fairly easy to learn, the interface is attractive and generally easy to use, it is has a very quick response time, and the customer support is stellar. I like that it's a small company, so we know the people who support us. They always try to help us when we don't understand something, or help us to make something work when our company's round peg doesn't fit well into their square hole (not unique to Tuio -- we have that problem with lots of software -- but they are eager to help us find workarounds). They are also open to suggestions, particularly since the product is fairly new and they are working on building it.Also, a huge plus is for us is that there was no setup fee, and instead of a monthly charge, Tuio charges by the transaction. It is affordable for our small school, and doing it by transaction means that we have to pay less when we have fewer transactions (and less money to pay a monthly fee).
CONS--We have students in many countries, but there are some issues with Tuio in that regard. Part of that is their payment processor, which doesn't work as well with payments in some countries, a problem we didn't have with our previous processor. Also, their parent/student contact information fields are rigidly set to (XXX) XXX-XXXX format, which does not fit our foreign customers. So, for schools that only have customers in the US or Canada (Tuio is from Canada), neither of these would be issues at all. --We are subscription based, but Tuio is designed around defined payment plans. This has created some headaches for us. They have said they are working on creating the ability to have subscription plans, so once that is done, this will no longer be a problem for us.--We do a substantial percentage of our payments through PayPal, but they don't have a way to incorporate PayPal, so we have to enter PayPal transactions as cash, which is not convenient.--While Tuio is mostly easy to use, some things here and there are not intuitive.
Reasons for switching to TUIO
First, we had been tracking payments in our CRM (Zoho) by uploading receipts as attached files, which was cumbersome and did not enable reporting. Second, we were planning to switch from Zoho to Maestro (student information system from Bocavox), where there is a quite extensive ledger system connected to the student database, so it would have been well integrated. However, we have disliked Maestro -- it is terribly slow, clunky, outdated, not pleasing to the eye, and they didn't handle our custom programming issues for payment successfully. So, we decided to try Tuio, even though we would lose the integration with the student information. After dealing with Maestro, Tuio has been such a delight -- modern interface, fast response, organization of data that is easy to get to...it's like coming out from dark cloudy skies into a bright sunny day. We had not set up much of the financial piece in Maestro yet, so mostly we went directly from Zoho to Tuio. We had a lot of resistance from current parents, who had to set up accounts in Tuio when we switched, but for new parents, it's all they've known and no issue. We are able to continue to offer direct support to our parents (something we wanted), but if the parents want, they can also contact Tuio and get assistance. Neither Zoho nor Maestro have a way for parents to contact them directly.
Vendor Response
Thank you for the 5 star review J Lee, it's extremely detailed and helpful. I'm confident we can have you fully onboarded to TUIO and away from those cumbersome platforms in no time. With regards to the communications piece, we are going to expand on what we have currently and add the ability to make templates and do more broadcasting. In the meantime, you could send mass messages on TUIO with a pdf attachment (that was attractively designed), but I understand where you are coming from. We are working on a global search, support for international phone numbers, and we still have the "payment clock" in our development pipeline. So glad that you are happy with TUIO and made that decision.
Replied August 2023
Michelle
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2023
Great customer service
It has been okay. It was really difficult getting everything set up and then we ran into this problem, but [sensitive content hidden] has been wonderful throughout the process.
PROSI work with [sensitive content hidden] , and he is amazing at being responsive and helping clean up the mess left from the other person we had.
CONSI am frustrated that all my families got under-billed and are now having to pay this money back. It does not look good for the school.
Reasons for switching to TUIO
Cost
Vendor Response
Hi Michelle, this is the first occurrence of a client on our available account management service having an error like this. The account manager that you previously had setting up your account for payments is no longer with the company. I'm sorry for that, and wish it was recognized by someone earlier. I'm glad you are resolving it and receiving better service now.
Replied May 2023
Shari
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Reasonable Tuition Payment Platform
The setup process was relatively easy and the customer support is great.
PROSI like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.
CONSI was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.
Reason for choosing TUIO
Tuio was by far the most reasonable product. I was quoted over 10k for our school by other tuition/enrolment platforms.
Reasons for switching to TUIO
I wanted everything in one place.
Vendor Response
Hi Shari, thank you for the helpful review. This week we added a new custom field that should give you more flexibility to present information on the form and add various elements that should come in handy. The field is called 'Content', please give it a try or reach out to support@tuiopay.com for more info. Our forms can be used for field trips, I would love to hear more and will contact you on that piece. You can customize the message sent out when reviewing the registrations after a form is completed, but I'll see what we can add for the automated element as well!
Replied June 2022