Tuition Express
About Tuition Express
Tuition Express Pricing
Please contact Procare Software for pricing details.
Starting price:
$18.50 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Tuition Express
1 - 5 of 171 Reviews
Jeni
Education Management, 51 - 200 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2023
Easy, Easy, Easy.
Nicole
Verified reviewer
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
WorldKids Survey
Great experience and support in all ways. Thanks!
PROSEasy to use and very effective. Great customer care.
CONSNothing I can think about. Once you get to know how to use it it is pretty straight forward.
Lori
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
We use Tuition Express to process our weekly income and love it!
Tuition Express saves time and man hours. It is flawless in helping us acquire payment from each of our families. The creators and software managers at T.E. really know the world of Learning Centers and have created and maintain an effective tool for helping us charge for enrollment, registration, weekly tuition and other miscellaneous charges in a manner that is time effective and thorough. The customer service is top notch!
CONSThe turnover time involved in notifying us of a decline could be more immediate. We are not notified until two days after posting.
Vendor Response
Lori - We're glad to hear that Tuition Express saves you so much time and that working with our customer service has been such a positive experience for you. As to notifications on declined payments, it depends on the type of payment and the bank. With credit cards, you are notified immediately for Point of Sale transactions and same day for failed batch payments; however, for ACH transactions some banks report more quickly than others. You are notified about declines as soon as we receive a confirmation from the parent¿s bank. Also, sometimes the notifications are sent to the owner of the center, rather than the person who is responsible for making sure everything is reconciled--that¿s something we can easily remedy.
Replied August 2018
LaDonna
Education Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2022
Customer Service is horrible.
Tuition Express was okay for what is worth. The customer service is horrible. When asked the agent his last name, I was told I don’t need it. Then I asked for a supervisor, and was told no, and hung up on me. The agent name was [SENSITIVE CONTENT]. I will never do business with Tuition Express again, and I advise others to find different software company’s.
PROSThe software is simple, but took months to be trained on. I’ve been paying for this software since March 2022, just able to use Nov 2022
CONSThe training time to receive a call to train on how to use software.
Jennifer
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2018
Great Software, very difficult to get customer support
Over all, I will continue to use Tuition Express.
PROSTuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.
CONSI don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.
Vendor Response
Jennifer - We're glad to hear how easy Tuition Express is for your staff and parents to use. We're sorry you've found it challenging to reach support. Hold times do vary and it can often be easier to get through early in the morning or later in the afternoon. Tuition Express Support is available from 6:00 a.m. to 4:30 p.m. Pacific. If your question is Procare-related you also have the option of calling our main Tech Support number or submitting a question online. Hope that helps. See: http://procaresupport.com/contact-procare-support/
Replied October 2018
