Detrack
About Detrack
Awards and Recognition
Detrack Pricing
First Driver Free Forever $24 per driver/month $240 per driver/year
Starting price:
$26.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Detrack
1 - 5 of 35 Reviews
Roland
Verified reviewer
Wine and Spirits, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Excellent software built by smart team who knows their customers well
I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!
PROSEasy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.
CONSDirect and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.
Vendor Response
Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
Replied May 2020
Stephen
Food Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Detrack For Routing our daily Deliveries
Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself. A real users system to manage a multitude of vehicls in personalised situations.
PROSThe incredible amount of time saved from using a less conventional non platform based system. The ease of use of the system itself and the capabilities that are available to the customer that you never even realised were possible.
CONSThe split connection from Detrack to Elastic Routing for optimsing. Other platforms offer an integrated optimization function which is an additional time saver, would be nice for Detrack to have this optimisation for better fleet management.
Reason for choosing Detrack
Cost was an element of course, as we are at the stage of managing a very busy but small fleet of vehicles, therefore needing the technology there but having to be careful not to overspend on the services until there has been more growth.
Vendor Response
Thank you so much for taking the time to review Detrack. We value your feedback and support.
Replied January 2024
Aggie
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Detrack delivery software
It has been a fabulous company to work with. Super responsive and able to customize our needs
PROSWe love the ease of use and all the efficiency Detrack offers for us and our customers
CONSNothing, there are zero cons with this company and their product
Reason for choosing Detrack
Far superior than other delivery systems software we tested.
Kevin
Computer Software, 2-10 employees
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2024
Management and Development is not aligned
Detrack act like they are big and can provide a great delivery solution. But it is a waste of time and resources for any e-commerce/delivery business. Especially, if your delivery staff and drives use other mobile devices than android OS or iOS i.e. Huawei OS It is great that they try to improve their application. But clearly the Management and Development team is not on same page in terms of objectives. Hereto, new releases or new functions have issues or wrong logic i.e. wrong job status and tracking status i.e. "Out for delivery", when it should be "Out for pickup". Or for multiple parcel pickups the size calculation is wrong. When you report this there can go weeks before you get a respond and they do not fix the issues or communicate that this is not their priority. Leaving their client with an incomplete solution for which they expect to get paid.
PROSThe design looks good and they have the basic delivery admin and proof of delivery in place.
CONSIssue with their deployment of updates. Changing their policies without considering their excising users and potential users on trail i.e. little notice on changes to their subscription/pricing. Integration is also an issue, as they do not provide any API but third party solution. At the end it was easier for us to create own integration. Later in the process they suggested webhook, when we address the integration for multilanguage web application.
Reasons for switching to Detrack
They are too complicated to communicate and deal with. Seems that the development and upper management are not on same page.
Calvin
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Detrack TMS Solution
It has simply been great for our current needs.
PROSHow seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.
CONSIt did not have routing integrated but it's my understanding, there are plans for this option to be added.
Reason for choosing Detrack
The offering of the solution and support
Vendor Response
Thanks Calvin for the review! Yes, routing will be rolled out to all users soon. Appreciate your feedback and continued support for our product! Detrack team
Replied April 2024