Overall experience exceeded expectations with customer support in real time & follow up check ins from on boarding team & BDM.

Integration & on boarding support from the team was exceptional. Post go live support & fine tuning has been trouble free further enhancing the use within our business.Holistic visibility for leaders & users has been the business critical enhancement we most like from Machship.

Nothing missing as such but looking forward to the international integration piece to link our NZ customer base into Machship

Resolved a manual process by integrating into a system our previous providor could not. This has saved us over 20 hours of labour per week.

Ease of integration into exisitng systems, including a platform that our previous providor was unable to integrate too. Simple user interface makes things easy for the team on the floor. Backend management of carriers and consignments is simple yet powerful

Dashboards could contain more information (eg) carrier names on columns

Keeping cost of freight as low as possible along with reliable intrgrations.

Simple UI, integration with MYOB Advanced works well. Being able to manage rate cards and carriers internally saves a lot of time and cost. Local support are helpful and quick.

Nothing to mention. Have only had one short outage in over 12 months.

We now are able to get accurate reporting from the system, which is used Weekly in our company.As we now have invoice reconciliation in the system, which cuts down the manual work load that I have to do.

We have found MachShip to be a very user friendly system. The staff at MachShip made the integration for our Business smooth and provided training to help our staff around the Country to learn how to use the system before we went live. They also provided video footage of Training sessions and as we have over 40 locations that use the system, this has come in handy for our business when we have had new staff members learning how to use the system.I like that the system is self serve, as you don't need to wait for the IT people to update Rate Cards, Fuel Surcharges, add Users and a number of other functions that we are able to update or complete ourselves.

There are not a lot about this system I don't like. Changing Date range when you are searching a Connote, it would be easier if you did not have to change the date range and the Connote populated in the search with out having to do this, as I quite often forget to change the date range and then wonder why nothing has come up in my search.

The staff at Machship have been easy to deal with. Our business is a little different to others with the varying oversize items we ship. Machship have always found a solution to our probnlems

Machship has enabled our sales team to provide consistent and accurate shipping quotes, which quotes also including all surcharges. In the 6 months we've been using Machship, we've been refunded over $6000 from freight carriers that have overcharged us during this period, these carriers no longer over charge us. Machship has also sped up our dispatching time and tracking is now simple as we don't have to deal with each carriers tracking systems separately.

No international consignments. I believe this is being worked on currently