Shiptheory
About Shiptheory
Shiptheory Pricing
It is also available at $97.01/mo and $226.35/mo with additional features.
Starting price:
£35.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Shiptheory
1 - 5 of 59 Reviews
Paul
Verified reviewer
Arts and Crafts, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
It's the Ship!
Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended!
PROSSuper simple to set up. You are talked through every step of the process. Very easy to get carriers set up.
CONSThe phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it.
Reason for choosing Shiptheory
Shiptheory had just the right amount of features for us.
Vendor Response
Thanks for taking time to leave us a review, Paul. Glad you're enjoying Shiptheory.
Replied August 2021
Miles
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Simple, effective and time-saving product
The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.
PROSThere's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.
CONSThere are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.
Reason for choosing Shiptheory
Automatic printing, integrations (Unleashed) and pricing.
jascer
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2020
Doesnt Work and Customer support not responsive
pretty poor overall
PROSthere isnt much to like its buggy and lost me an ebay account
CONSThe apc function lost me my ebay account as it generates tracking numbers that a refused by ebay
Vendor Response
Hi Jascer. Thank you for your feedback. I am sorry you have had a bad experience. Our customer service telephone, email and live chat are monitored and conform to our publish SLA. That being said, I will have the response times in your case looked into to find out what happened here. One of our customer service team has already reached out regarding your ebay issue, I hope that we can resolve any issues you are having so that you can find value from the software as you continue to use it. As always, if you have any further concerns please do reach out.
Replied March 2020
Hamish
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Fully Integrated Shipments Done Well
Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!
PROSMulti channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.
CONSSome counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.
Reason for choosing Shiptheory
Improved integration functionality with our sales software
Vendor Response
Thanks for the review, Hamish, so glad you are getting so much value from Shiptheory!
Replied April 2020
Steven
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Moved from another shipping intergrator after being forced into a contract and price increase.
Cant fault them!
PROSSpeed and very reliable. Was setup in notime and has worked with no downtime for over a year.
CONSNothing really. Its done everything we have needed, and have just started using intergrated labels which are great.
Reasons for switching to Shiptheory
Being forced into contracts with big price hikes.
Vendor Response
Thanks for the review, Steven. Happy to help!
Replied July 2020