In general i have no issues so far its fairly reliable, works the way our business needs it to work it compliments our despatching and the fact our freight companys can intergrate it together with the needs of our business is definately a bonus, it means one system only that we need to load data into not theirs and ours especially if the freight company e use also is using the freight smart system. it just makes the workload streamlined and consistent.

User friendly Support when needed program flexibility muti business use that ties what we do with our freight companys Recording of data - easy to look it up when needed to review

That when support is needed i have to leave a name and number for someone to call back, unfortunately there are times i need the issue resolved there and then. It would be nice to have a technical person visit our site once in a while - perhaps once every 3 months just to ensure that we are using the software to its full capabilities

Very positive and would recommend to anybody who works in Warehousing & Logistics.

The fact that it alleviates the need for writing manual connotes for couriers. We also use this for traceability when dispatching purchase orders to clients, via the 'reference' feature of the connote entry.

I found it slightly difficult to add 'Carriers' during the early stages of us using the system. This wasn't difficult in process, but more the fact you have to wait for this to be completed, even if needed urgently. However, this is a very minor thing on the grand scale of using such an easy system overall.

Abysmal. Outside of the technical support staff a complete waste of money and time. I can only hope that my ERP provider finds a product that already integrates with it's software for me to go onto.

We have already paid to format it to our ERP.

*The servers have crashed 3 times in the last month causing us to have to manually enter freight data. *We do not have access to the data we enter into the web login for reporting purposes. It is a complete waste of money * Stationery and labels are prohibitively expensive. The labels are 3 times the cost of name brand labels available on the market * The quality of the labels is abysmal. We are reprinting at least 50 labels a month and are losing countless other labels due to perforations not tearing or the labels sticking to our printers rollers because the perforations are so terrible * Every transport company we deal with hates IFS and constantly complains about the double and triple dipping IFS performs with all their added charges. Our transport providers should not be charged for accessing information we have loaded into IFS when that information could be just as easily be entered into the carriers systems free of charge. *The sales reps are terrible and in no way go out of their way to tailor a product to the customer or aid them in getting the most out of the product

Smartfreight is used for majority of the work load here. It is used daily to dispatch most of the goods for our customers. In the 5 years i have been using this program it has always been reliable.

The software is easy for people to learn and use throughout the day. I haven't had too many issues but If something did go wrong i can trust that the support team will be able to help me fix the problem promptly. being able to scan a barcode and have that connote pop up in front of you is so handy.

The way you have to log in can sometimes be a pain but its really not that big of an issue.

WE have had an excellent experience with SmartFreight. Easy to learn, greatly improves productivity due to it covering all our carriers and good value for money.

The biggest advantage is that it covers all our carriers which is 10+ It is very well set up and and easy to train any new employee. We came 10 years ago from manually writing con notes so the difference is outstanding. My decision to take on Smart Freight was one of the best I have done.

I honestly cannot think of one. All our requirements are covered