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Most Helpful Reviews for Truckbase
1 - 5 of 24 Reviews
Coleman
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Digital Transformation in Trucking
Overall, the team has been fantastic to work with. They are engaged, responsive, and helpful. They even flew out for an all-day training of my operations team to ensure a smooth transition to the system. We have had no issues with the system outside of a few bugs that were promptly fixed. I can't recommend them enough.
PROSTruckbase has a phenomenal interface which makes training and change management a breeze. Having come from the tech industry where the majority of employees are technically savvy regardless of interface, I knew ease of use would be the biggest determining factor of a successful implementation. Luckily for us, Truckbase has more than delivered. On top of the product, the team is always willing to go above and beyond for their customers.
CONSTo get nitpicky, I do wish that I had a little bit more flexibility in the system from an admin perspective. It would be nice to have access to more granular settings or even grid-like bulk updating features. However, it is so easy to get lost in providing a million features, so I would pick Truckbase 10/10 times over a system like McLeod.
Reason for choosing Truckbase
Ease of use was the single, most important feature. Truckbase was the best out of the four options we were considering. They also struck the right mix of feature volume, feature quality, and price for our company.
Vendor Response
Coleman - thank you for the kind words! We're glad to partner with you and your team. - Bryan + the Truckbase team
Replied April 2024
Andrew
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Truckbase Review
Truckbase has provided an affordable solution to our transportation management needs. It does what it needs to in an easy to use package.
PROSTruckbase is very user-friendly for dispatchers and drivers. When we see a feature that could use some improvement, the team at Truckbase is eager to get working on a fix. The seamless integration with Quickbooks Online is vital to our company.
CONSThe driver settlements feature can use a few tweeks, but the Truckbase team is actively working on them. Also, fuel uploads and BOL creation is missing, but they should have them working in the next few months.
Reason for choosing Truckbase
Pricing, committment to improve the system and ease of use
Reasons for switching to Truckbase
Axon was expensive and we ended up not using many of the features because they were not user-friendly. Also, Axon did not integrate with Quickbooks because the accounting software is "built-in" but it is not easy to use.
Vendor Response
Andrew, thanks for the review! We appreciate all of the feedback. The new fuel update was released a month ago, and BOL creation is coming very soon. We'll keep you posted. Thanks again! - Bryan + the Truckbase team
Replied February 2024
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed April 2024
I don’t like it
Now, we manually have to download/upload hundreds of invoices that stuck in Truckbase. Why? Because they were billed from Truckbase BEFORE we integrate with QuickBook online. No one told us about this scenario, of course…They sold us a flawless cooperation.
PROSI am still looking for any feature that I would like about Truckbase.
CONSNo training videos available, you need to call/email and wait for response. Everything takes forever, and not too much organized. They offer 30 minute sessions, then they send you a recording of the session. That’s all you can use. Other companies offer: chat, customer service, on-site training, FAQs…just to name a few.
Reasons for switching to Truckbase
A newly hired dispatcher recommended this product to the owner.
Vendor Response
First, I'd like to apologize. I take responsibility for the smooth & successful onboarding of our partners. It's clear we missed the mark. We typically cover accounting setup on a live call because issues can lead to frustrating rework as you mention. It seems like we didn't fully cover that with your team. I’m sorry for that. Second, we'd like to make things right. Here are a few ideas – we'd love to talk through what's best for you. We do offer onsite training! It could be helpful to review your migration to QuickBooks Online. Please reach out to me if you'd like to set that up. We also have training documents for the QuickBooks integration as well as other topics. We're consolidating this into an online knowledge base. However, we'd be happy to share these training documents if you don't have them. Last, we truly try to make things right. And, we have a money-back happiness guarantee. If you'd like to cancel, we'd be happy to process a full refund. - Bryan, CEO of Truckbase
Replied April 2024
Eddie
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Truck base is what you need.
Our overall experience with truck base is positive and we enjoy growing with Truck Base for the foreseeable future.
PROSTruck bases ease of use hits itbour of the park for us. We can at a glance tell prospective clients what our numbers are kust off the front screen! The ease of dispatching has improved our time on getting load entered and dispatched to the driver to almost instantly after a load is booked. Drivers love it too cause everything comes in a tect message and they can upload there paperwork right there. Gone are the days of cam scanner and transflow for paperwork tracking. Over all truck base has stream lined our operation tremendously and we look forward to a long relationship with [sensitive content hidden] and the team at Truck Base
CONSSettlement could be enhanced but you guys know my input on that.
Reason for choosing Truckbase
Price Point. Alvys had a lot of good integrations and features but we couldn't justy the price tag as a small to medium fleet.
Reasons for switching to Truckbase
Too many features. Everything was just too complicated.
Vendor Response
Eddie, thanks so much for the review! We really appreciate your feedback and are excited to keep growing with you. - Bryan + the Truckbase team
Replied February 2024
Xee
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Herlache
I am very happy with the support that we have had over the past 6 months. We haven't fully transition yet as we are still working with the team to implement some of our requests.
PROSHaving the ability in the all loads tab to search by criteria is a nice feature.
CONSNot having the ability to just have the driver pay auto calculate at all times once a driver is assigned is a downfall. Calendar view is a bit messy would be nice to just view the calendar with unassigned loads by the day and not the full week Gets too confusing
Reasons for switching to Truckbase
When we first started with Magnus we noticed that there were features that we would have liked to see added to the software, this was addressed but there were very few items we had asked for them to implement/create was never put in place.
Vendor Response
Xee, thank you for the review! As you know, we're actively working on an updated calendar view — we'll keep you posted. Thanks for the feedback. It's invaluable to us. - Bryan + the Truckbase team
Replied February 2024