Service Management Enterprise
About Service Management Enterprise
Service Management Enterprise Pricing
SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time company charge, starting at $995.
Starting price:
$1,200.00 one time
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Service Management Enterprise
1 - 5 of 13 Reviews
Beth
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed August 2014
Great Customer Service
Our company has been working with SME and High5 software for a little over two years. During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change. High 5 has been very helpful and flexible with us through our growth and changes. Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable. High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.
John
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2021
Has Served our Needs as a Small Business
We started the business with High 5 and still use it 8 years later.
PROSRelatively easy to use, great for every needs of a service based company
CONSHad a few challenges with Quickbooks integration initially, but seems to be working fine now.
Reason for choosing Service Management Enterprise
Cost
Greg
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2017
Very poor customer service, Very poor follow thru from SME
Not a lot because of the very bad customer service !
PROSThe features are great. Once you learn how to navigate it becomes easier to work with. The features is what sold me on the software
CONSI have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.
Carla
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
SME for CRM Program
The support staff is awesome and always willing to help.
PROSThe ability to customize reports to use for internal invoices
CONSthe laborious process to change the text in custom reports
Reason for choosing Service Management Enterprise
It seemed a bit easier for our staff to use
Carol
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
SME user
I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.
PROSI like having most of the information needed for each customer stored all in one place.
CONSUpgrades tend to remove features we like. I don't like the yearly contract pricing. It is way to high for the small struggling business.
Reason for choosing Service Management Enterprise
Tiger Paw charged for each module while SME was a complete package.