Overall I cannot really fault Cloudways. Their agents are fast at responding, know exactly how to fix problems that may occur, their pricing is clear and offered as a pay-as-you-go service so you only pay for what you use instead of buying a plan which you may never fill, their servers are easily scalable, they offer a wide variety of different servers to choose from; Digital Ocean, Google Cloud, AWS, VULTR, Linode, and AWS. They also throw in the ability to manage email addresses by using their third party affiliates Rackspace, they offer additional addons for managing DNS with another affiliate DNS Made Easy... basically, you can have everything managed by the Cloudways team so that you can worry less about your servers and hosting, giving you more time and freedom to spend on other matters of your business. Which is what every business needs.

They simplify absolutely everything for the user. So no more typical cPanel to navigate around servers and websites that you host, instead you have their own beautifully laid out, clean, and most importantly *understandable* menu system which is visually eye-pleasing. Simplicity at its best.

Although they have their live chat where there is always an agent waiting to help 24/7 (which most of the agents can answer your questions and resolve your problems there and then), the only downfall is their ticketing system. If your problem is a little more complexed and requires additional help, a ticket must be opened. The ticketing system can take a day or two to get a reply (which is no good if your website is experiencing problems and is down at that time).

it has been good, there are some features and ux improvements i wish It had, but overall I think it's worth it, my websites load fast and that's the most important thing

I like how you can be in control of all aspects of the server and the applications you run on it

The UX isn't as intuitive as it looks, and there are many similar options when you are setting up which makes it hard to choose a package

Cloudways is a great platform, but it might be a bit more advanced for beginners setting up their first website. While Cloudways offers excellent performance, its features might be overwhelming for someone just starting out.

1. Using Cloudways can provide your wordpress website some nice loadtimes and help with SEO performance. 2. The support team is good and helping.

1. The setup process can be challenging for new users. 2. Cloudways can be expensive, especially for beginners with small websites. 3. The management portal might not be the most user-friendly, especially at first.

I was able to run 2 E-commerce applications on one server with excellent performance. I like how they integrate Email and Cloudways Enterprise CDN into your server solution.

I do appreciate the customer service via chat. Usually, they respond in less than 5 min and are able to fix issues, that cause downtime on the website.

some of the administrative options like file and folder permissions can only be accessed through Customer Service. It be nice to be able to get that done by the user.

Fantastic user platform with fast hosting. Web Software to manage AWS, Linide or Google servers are simplified

Communication could be better. Payment option for PayPal recurring need to be introduced