US Dollar

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. 


Autotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets.


Autotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone.



LongDescription

Support Ticket Management

Real Time Analytics

Purchase Order Management

Surveys & Feedback

Billable Items Tracking

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Contract/License Management

Task Scheduling

Active Directory Integration

Change Management

Single Sign On

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Scheduling

Data Import/Export

Accounting

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Dashboard Creation

Inventory Tracking

Real Time Data

Performance Metrics

Vendor Management

Issue Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Reminders

Time & Expense Tracking

Service Level Agreement (SLA) Management

Customizable Templates

Billing & Invoicing

Accounting Integration

Dashboard

Expense Tracking

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Prioritization

Customizable Forms

Incident Management

Summary Reports

Client Management

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Purchasing & Receiving

Third-Party Integrations

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Backup and Recovery

Employee Management

Financial Management

Remote Monitoring & Management

Customer Support

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Autotask PSA Alternatives

Top 2 Alternatives

ChangeGear

ChangeGear

EV Service Manager

EV Service Manager

Popular Comparisons