US Dollar

C2 ITSM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific requirements of a company. 

C2 ITSM is an ITIL-framed solution that is ideal for call centers, IT support, help desk, web self-service, customer service & support, asset and knowledge management. It supports service desk capabilities such as incident management, problem management, service request management and knowledge management. 

Email and analytics tools like reporting and dashboards are integrated to measure performance & IT service efficiency. The solution helps users manage assets such as inventory, contracts, licenses and purchase orders. Automated workflows and business rules allow assignment of tasks, transparency of processes, and sequential operation of tasks. The REST API allows interaction with many other types of systems. Pricing is per user per month. Support is provided via an online portal, email and phone. 

LongDescription

Commenting/Notes

Support Ticket Management

Document Templates

Cataloging/Categorization

Employee Management

Purchase Order Management

Surveys & Feedback

User Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Timesheet Management

Project Management

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Procurement Management

Categorization/Grouping

Communication Management

Disaster Recovery

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Template Management

Data Import/Export

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Content Management

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

Capacity Management

Compliance Management

Performance Metrics

Service Catalog

Issue Management

Maintenance Management

Text Editing

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Real-Time Chat

Event Management

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Customizable Templates

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Audit Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Business Cloud: $40 USD ($50 CAD) per license/month* 

Custom Cloud: contact the C2 ATOM team: sales@c2atom.com 

*Conditions apply 

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