About TXT180

TXT180 is a cloud-based SMS marketing solution designed for businesses of all sizes. It offers messaging templates, mobile send management, a web widget, contact management and message forwarding functionalities within a suite.

TXT180 features an autoresponder, which sends text messages to the customers once they have signed up for a campaign. Users can also create alternate messages for customers who sign up again after opting out of a service. The product also features a text message scheduler, which allows users to schedule text messages on a daily, weekly, monthly and quarterly basis.

TXT180 also features “Text2Vote,” which allows users to create a voting campaign and request votes using SMS replies. The product also features live grap...


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Supported Operating System(s):

Web browser (OS agnostic)

260 Reviews of TXT180

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(200)

200

4 stars

(47)

47

3 stars

(13)

13

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 260 results

February 2019

Richard from Peregrine Personnel Solutions

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Awesome

This mass text service has been a god send. How did I live without it? I am able to contact as many people as I need to. Being in the staffing industry I have several customers that need people at a second's notice. TXT 180 is the mass text service way to go.

Pros

What I like most about the software is that it isn't software. Nothing to download! This is very easy and simple to use.

Cons

TXT 180 only gives you 160 characters to use when writing a single text. You must get creative in text message writing which takes time. Time is more than money. The limited amount of characters is what I like least of all. However, that is my only gripe which says a lot about this SMS Mass Text Service. I highly, highly recommend TXT 180.

Response from TXT180

Replied February 2019

Thomas, thank you for taking the time to review TXT180! We are happy to hear that our service helps you in your business and we agree and wish that SMS was allowed to send longer text messages. We are hoping that feature will change in the future.

July 2019

Amy from Massage on the Square

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Staying booked

As a massage practice and I'm sure other service related industries clients cancel last minute all the time. I get booked 2 weeks to a month ahead and have lost customers because they can't plan that far in advance. Then, when someone cancels last minute, I can't fill the spot. This service allows me to txt clients about those open spots and they love it. I'm able to stay booked, keep business going, and my clients love getting the schedule updates for same or next day appointments.

Pros

Loved the ease of use, ability to create message templates, has multiple user logins with limited access for other staff to use, and self refreshes. My customers love getting updates via text.

Cons

I can only get 160 characters per text. I inform my clients of all the available sessions and 160 characters isn't always enough.

Response from TXT180

Replied July 2019

Thank you for your TXT180 review, Amy! We appreciate the feedback and are happy to hear that SMS keeps your appointments booked and helps connect you to your clients. We are adding MMS messages soon which enable you to send graphics and/or longer messages (up to 1,600 characters). Thank you for your business.

July 2019

Emily from Sylvan Learning

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

July 2019

Simple to Use

Reaching customers that may not engage over phone call or email.

Pros

This product is simple to use and customer service is excellent about answering any questions I have.

Cons

Text amounts are in bundles of too few texts or too many. You can add more, but unused messages don't roll over even when they've been paid for. Some features are redundant. Scheduler and drip messaging aren't different enough to warrant them being separate.

Reasons for Choosing TXT180

Price

Response from TXT180

Replied July 2019

Emily, Thank you for taking the time to review us. We are happy to hear that it is easy to use and that it helps you engage with your customers. The key difference between Drip Messages and the Scheduler is, by setting up drip messages you will ensure that all contacts receive the same sequence of messages no matter what date they opted in. Such as, day 1 a welcome text and day 5 a link to look at class materials and so on. The scheduler will only send the message to contacts who are opted in on that date specifically. Drip messages are great if you want all contacts to receive a certain thread of messages over time. Hope that helps clarify the difference a little better. We appreciate your business and feedback.

February 2019

Steve from Steve NItura - Self Employed

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2019

TXT180 Review

I was hoping to go more texting however I find that not so. My records shows low usage.

Pros

My perception was different from what I expected

Cons

I did not feel very comfortable with the software primarily the learning curve took more time than I expected. I continue to have a grasp on the system.

Response from TXT180

Replied February 2019

Thank you for taking the time to review us, Steve. We would love to help you get more out of your texting account and give you some ideas that work well for other business owners in your industry. I will have one of our customer success managers reach out today to see if we can help you get more usage and optins. We appreciate your feedback.

August 2019

Gabe from Digital Accelerant

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Great Company and Experience

I am not only gaining business from the use of txt180 but I'm helping others gain business as well.

Pros

I like it because it's reliable it works the way they say it's going to and it's cost-effective. One of my main trigger points is customer service. Their service has out ranked any other company I have been dealing with lately.

Cons

Looking forward to when it supports MMS.

Response from TXT180

Replied August 2019

Thank you for your TXT180 review, Gabe. We are happy to hear that our customer support has been great and is helping you and others gain business. We will definitely be launching MMS in October so hold tight as we finish out the programming of this. We appreciate your patience. Thank you for feedback.