SemanticForce
About SemanticForce
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Most Helpful Reviews for SemanticForce
1 - 6 of 6 Reviews
Binur
Verified reviewer
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Review from Government Entity Perspective
Flexibility, customisability, UI/UX, many levels of analysis
CONSChallenging initial setup, most of the employees need quiet an effort to master the solution
Reason for choosing SemanticForce
Customer service, price to quality considerations
Mikhail
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Experience of using SemanticForce to monitor the topic of COVID19, vaccination and misinformation
A very friendly project team, who helped at the start of the work and constantly helped when there were difficulties. The project team was helpful and shared their own research experiences on the topic of the pandemic.
PROS- Coverage and depth of data collection and analysis; - Handling tens of millions of messages.
CONS- Intelligent automatic categorisation (detection in the array of fakes and narratives, information about doctors, characteristics of patients, symptoms, influencers, etc.). A total of about 500 unique categories developed specifically for the project). - Work with interactive dashboards (customization, display of 2 types of data: externally cast and collected by the system).
Reasons for switching to SemanticForce
We did not like the change in customer support policy. Support from Russia asked many sensitive questions about our research activities
Iryna
Telecommunications, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Feedback on SemanticForce and SemanticDesk
Experience is just over a year. With this platform, the opinions of our customers are obtained, their use for improvement is analyzed. Also, with the help of the system, there is a problem of helping children in the fight against their meetings in social networks. It also helps to increase the efficiency of the team in terms of hacking the agent.
PROSProviding not only a system for collecting feedback, but also a desk with one interface for posting a response. Assigning a message to a specific agent. Integration of multiple social networks and forums. Data collection and possible export. Technical support.
Natalia
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Nowadays, everything is decided by the speed of reaction and time.
We have been working for more than three years, which are full of challenges - constant turbulence from covid to war. This requires a constant response, adaptability to change, both in approaches and tools. Semanticforce always offers modern solutions that meet the challenges, sometimes more than one. The level of service provided is at a high level.
PROSNowadays, everything is decided by the speed of reaction and time. I want to emphasize that working with SemanticForce is always about the speed of reaction, flexibility of setting up queries and individual approach to tasks.
CONSDevelop digital direction. Focus on artificial intelligence
Maryna
Cosmetics, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
SemanticForce review
In general I have positive experience with SemanticForce while working with different projects, brands and topics (for example, sulfate-free shampoos, dry shampoos, the effect of stress on the face skin and many others). Due to our business has very wide portfolio and different areas to research I really appreciate, that Semantic Force team always help me to find the best solution and develop individual data analysis methodology for each project. They also have prepared very deep analytical analysis for some projects.
PROS1. Intelligent automatic categorization (detection in the array of brands, aspects, issues, wishes of customers, etc. There were 300 unique categories in total, developed specifically for the project). 2. Ability to work with dozens of beauty brands (even within the same study, for example, share of buzz). 3. Coverage and depth of data collection and analysis.
CONSIt was not so easy to get used to the software, but support team of SemanticForce helped me a lot.
Paolo
Verified reviewer
Graphic Design, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Outstanding software and people !
Outstanding
PROSEasy to use and quality of data very intuitive and clear
CONSNothing in particular to recommend to change