I have been using mooSocial for some time now also along with their mooDating alternative which itself is based on mooSocial. I've tried other social community scripts but this one has many features that the others don't have and it's very affordable with very reasonably priced plugin addons to add new features and flexibility. The software is fully responsive although you can purchase the mobile apps at a reasonable price if you wish and are excellent. The support team are really helpful and prompt, when I first installed mooSocial on my site I found a couple of bugs but they where soon rectified and included in the next updates. They also have a very good community for help, tips and support and many tutorials if you happen to get stuck. Overall I am very happy with mooSocial and would recommend it to anyone wishing to start up their own social community. Excellent! :)

Great flexibility and all of the addons are made by mooSocial whereas a lot of other software alternatives only offer 3rd party plugins which through experience I found very buggy!

The only problem I found is that it can be a bit confusing if you have a lot of addon plugins as they can be a bit confusing to setup sometimes as a lot of them interact with other plugins, but that's a small price to pay when you consider there are so many options!

Its great! I had a chat with someone and sorted out what I needed and paid in pretty much 1 day. I usually got help in a day. The software didnt freeze, it all worked and I just had to custom it. It took me 2 years to get questions out of other providers even for my host so it was really nice to have all the yes I can help and here are the options we have in 1-2 days for a change.

Its easy to use, it does all the things I need and more!

I couldn't change basic things myself like some fields or features we automatically required and needed customizing. Or I couldnt give messages permissions to 1 or 2 profiles types myself but I could permissions to all profile types/users.

With the above caveats I've not found any software that does what I want better than Moosocial.

The fact that it sets up very easily, but can encounter some problems with the PHP Version on a host.

NO 24/7 or weekend tech support and it sometimes takes days to get support due to them being in Vietnam and myself in the USA. Plus, the fee for support is rather expensive when all you have is one issue you need an answer to. Support is $49 per month, no exception.

MooSocial was fun and easy to use, it was easy to teach my coworkers how to use and they have enjoyed it.

I did not like the reachability of the customer service team. I would have liked more support on that end.

It's a great platform and fits perfectly for my community's needs, but I cringe when it's time to do an update, because I know I'll have to struggle with support and end up paying $$ to get the upgraded website working properly with the apps, etc.

Has almost all the features you can find on facebook.com and has the same look and feel.

Chat server installation and integration is difficult, and often unstable. You'll get nickle-and-dimed for various plugins, and also licenses and service fees, especially if you purchase the mobile apps. Support is awful. English is barely understood and since support hours are overseas, simple threads that go back and forth a few times take several days.