Spoki

RATING:

4.5

Overview

About Spoki

Spoki integrates with the WhatsApp API, enabling businesses to automate conversations and reach a large number of contacts through their channel. By utilizing buttons and predefined messages, companies can handle customer queries and create a relationship with their audience. By taking advantage of the high open rate of WhatsApp messages, businesses can ensure that their communications reach their intended target audience. Furthermore, the platform ensures that messages will be received, even if the contact's phone number is not saved. With Spoki, businesses can import contacts, create target lists, and plan campaigns. The platform enables the integration of automation into marketing communications, allowing for personalized responses based on the buttons clicked by cu...

Spoki Pricing

Free trial:

Available

Free version:

Available

Spoki Reviews

Overall Rating

4.5

Ratings Breakdown

(27)

(9)

(1)

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Spoki

1 - 5 of 39 Reviews

Read All 39 Reviews

Tatiana

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2024

Tool I recommend to everyone

Overall I am very satisfied, it was the turning point and in some cases I abandoned all email communication altogether. The speed and freshness of the instant communication was the turning point.

PROS

The simplicity of use. I really appreciate Emanuela's willingness to always help us and the fact that there are constantly new features being developed

CONS

The automations are very improvable in my opinion. For the most part, we do not use other CRMs so I would like to have more functionality in the automations. I would like there to be more native integrations

Reasons for switching to Spoki

With Message Bird I couldn't understand anything, from the platform in general, to the cost logic and even the automations. Maybe it has improved in the meantime but at the time it was difficult to use. ActiveCampaign on the other hand is my absolute favourite tool. But in most cases we abandoned it because of the quality of communication via WA

Vendor Response

Thank you for your valuable feedback! We are very happy to know that Spoki has had such a positive impact on your communication strategies, especially due to its speed and freshness in instant communication. We are pleased that you find it easy to use and appreciate Emanuela's assistance. As you have already pointed out, the development team is always on the lookout for new features, so I anticipate that there will soon be important news on the automation side! Stay tuned! Please do not hesitate to contact us if you have any further suggestions. The customer care team is at your disposal!

Replied April 2024

Eleonora

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed May 2024

Spoki è veramente molto utile

PROS

1-Spoki risolve alcuni problemi di Whatsapp, come peer esempio la possibilità di inserire i nuovi numeri dal computer senza usare il telefono. 2-La possibilità di importare liste di clienti permette di risparmiare molto tempo. 3-La creazione di campagne è molto utile per programmare invii di mail massive

CONS

1-Non poter modificare i messaggi una volta inviati 2-Non poter cancellare i messaggi se sbagliati

Reason for choosing Spoki

-Molto più completo e semplice da utilizzare -L'assistenza pre e post vendita

Lorenzo

Food & Beverages, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2023

Could be improved

PROS

Whatsapp automations, the fact you can automate the messages

CONS

Communication with other softwares… it’s difficult to have a feedback ti the automation program (ex: active campaign).

Vendor Response

Thank you for your review! We are glad that you appreciate WhatsApp's automations. The technical team is always working to improve the integrations, in particular the integration with Active campaign is very advanced, here you can find more details: https://support.spoki.it/docs/how-to/nuove-funzionalita-di-active-campaign/ .Your feedback is invaluable for us to get better and better.

Replied April 2024

Claudio

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed May 2024

Ottima soluzione

Bene, siamo tutti soddisfatti e approfondiremo nuovi ambiti di impiego

PROS

Ho provato spoki e sponsorizzato l'acquisto di Spoki per il nostro ecosistema di relazione con il pubblico. Abbiamo migliorato la relazione con i clienti e presto integreremo Spoki con la Mrkg automation.

CONS

Credo non abbia ancora una app e questo limita la praticità del sistema