Umnico

RATING:

4.7

(6)
Overview

About Umnico

Umnico is a powerful omnichannel communication tool for enhancing customer service and boosting sales. It develops the greatest chat rooms and IM services for customer support. Without adding more personnel, it sells more with the same amount of traffic. The programme responds to all incoming messages more quickly and effectively. Users of the software can use social media to find new consumers worldwide.

Umnico Pricing

Umnico subscription price depends on the number of connected channels, the period, and the number of operators who access the platform.

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Available

Umnico Inbox allows you to process all inquiries from a variety of instant messengers and social media in one window
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Umnico Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Umnico

6 Reviews

Ilya

Investment Banking, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Helpful social CRM

Very positive overall, highly recommend

PROS

Easy to set-up and use, easy to integrate messengers and social networks. Free tariffs allows to test the platform before purchasing a licence.

CONS

AI chat-bot is still early stages and takes time to set-up and use

Osamudiamen

Internet, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2023

Unique recaps

I'm happy to use it because before now I had no special platform to use as professional in communication with my customers

PROS

I like the service delivery especially the trial I wish it would be all free to use

CONS

I would say the somewhat the speed of the website

Vendor Response

Thank you for your feedback. We'll dedicate certain resources in order to improve the speed of our website.

Replied May 2023

MD Nazmul

Dairy, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

As far as I know I have found good stuff on this website and its a trusted company no one will get s

I am involved and want to stay with this website both of us will benefit and gain knowledge hope all goes well

PROS

Normally I work in dairy farm and have a lot of desire to raise these cattle and also you have very nice instructions on this website which I like very much.

CONS

I didn't find much to say in the less preferred I said and chose what I liked

Reason for choosing Umnico

Considering both my needs and my employment, I chose the best one

Vendor Response

Thank you for your choice, site. We are glad that Umnico has met your expectations

Replied May 2023

Toby

Computer Games, 2-10 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

pretty impressive overall and could be useful in some cases

it's a pretty good system with a few drawbacks but it could be improved with time. The customer service was mostly helpful however in my experience it had a flaw where I was told to wait and no one got back to me when I asked if the callback feature could be removed on the customer service live chat

PROS

I like the fact that you can use Umnico for free without any costs if you have a basic system that doesn't require any special features or add ons

CONS

I personally didn't like the fact that there was constantly a phone icon for people to request a callback on the chat widget that you can't disable. Also the customer service is a little hit or miss

Sourabh

Computer Software, 5,001-10,000 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Works efficiently and integrate perfect with high performance

PROS

Highly performance oriented , and easily integrated

CONS

Pricing are too High , latency is bit high

Ishwinder

Government Administration, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Good job for me it will bo urs

PROS

I like all umico. Is the best east or west

CONS

I like everything in umicom best earning plateform

6 Reviews