About MiaRec

MiaRec allows businesses to take full advantage of its modern hub for customer and agent experience in your contact center. The software helps businesses increase productivity, efficiency and optimization, customer satisfaction, and customer experience, while ensuring all types of interactions are identified, prioritized, and routed professionally. MiaRec helps businesses and contact centers improve service quality and performance. MiaRec quality monitoring and evaluation software enable contact centers to evaluate agents’ performance, provide feedback and support, coach and train agents. MiaRec helps companies maintain compliance with legal requirements, such as PCI-DSS, HIPAA, Sarbanes-Oxley, FIPS, FSA compliance, and others. Search voice content effortlessly and a...
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MiaRec User Reviews

OVERALL RATING

Showing 1 review

User Profile

Mike

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Affordable Call Recording

Pros

Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great.

Cons

Maybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work)