Connecteam
About Connecteam
Connecteam Pricing
Basic - from $29/month (billed annually) or $35/month (billed monthly) Advanced - from $49/month (billed annually) or $59/month (billed monthly) Expert - from $99/month (billed annually) or $119/month (billed monthly)
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Connecteam
1 - 5 of 326 Reviews
Maria
Religious Institutions, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
Couldn't be happier with it!
Barbara Anne Elliott
Verified reviewer
Sports, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
I love Connecteam!
The quality and ease of our communication has improved exponentially. All Employee management has improved as a direct result of implementing Connecteam!
PROSConnecteam is the solution my clients have been looking for for Staff Management!
CONSLike anything there is a learning curve and the set up of all the features does take some time - but man is it worth it!
Reason for choosing Connecteam
Connecteam is THE BEST!
Reasons for switching to Connecteam
Home Base was not user friendly and I just couldn't get it set up to do what I wanted.
Vendor Response
Thank you so much for your amazing review! It's so great to hear you were able to switch from 4 different software to Connecteam's all-in-one, and that you were able to customize it to your liking and dramatically improve communications in the company :) Thanks again for sharing your experience with us! If there's anything you need, we're available at support@connecteam.com around the clock :)
Replied September 2023
Jane
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
I Absolutely love Connecteam
I love Connecteam and their Customer support is fantastic. I brag about them to all my friends and clients. They can't beleive how easy my office runs with this app. I have referred three other people (companies) to connecteam, one of which has already signed up and the other two are busy looking into it at present.
PROSIt has made my life so much easier. I use the forms feature, times clock and quick tasks. Just love everything about this app. Love the feature of the geo-fence which prohibits personnel from clocking in until they are on site. Saved me alot on overbooked hours. I love the quick tasks that runs my office much smoother than the old fashioned diary.
CONSIf I must be honest, the only thing that sometimes is irritating is that I am on advanced plan and can use most features, but some features are limited. I can use them but not to their full capacity. I would suggest that if your package allows for eg quick tasks that it allows the full function of quick tasks and not limited use. I have made a suggestion today to the lady that helped me from Connecteam to make it so the person I am assigning a task to cannot delete that task without my approval.
Reason for choosing Connecteam
It was so user friendly. It took me two minutes to get hooked.
Vendor Response
Jane, it's so awesome to hear you're able to run your business from one place and improve multiple aspects of your day to day :) Can you please email me at chen@connecteam.com? I would love to chat :) Thank you! Chen from the product team
Replied July 2023
Josh
Entertainment, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2023
Buyer beware (you get what you pay for!)
Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.
PROSThe employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.
CONSThey've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.
Reason for choosing Connecteam
Price, but again, you get what you pay for I guess.
Vendor Response
Thank you for your feedback, Josh. We're sorry to hear you have such negative feelings about the platform and would like to improve as much as we can. As for the schedule - did you try to have a live meeting with your account manager? That can help us understand what's important for you when scheduling your team, and advise on the best tools to do that (templates, open shifts, repetitions, etc.). As for the customer service you've received, the reason the team asks for screenshots or videos is in order to identify the problem. If it's a technical issue that's not happening in all accounts, it means we can't reproduce it. If we can't reproduce it, we can't understand what needs to be fixed. While this can be annoying, it's important so we can help. If it's not a technical issue, we need to understand exactly what you're doing in order to advise. My name is Chen and I'm from the product team. If you'd like to talk to me directly, please email me at chen@connecteam.com. Thanks!
Replied March 2023
Faith
Printing, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
The UPS Store
Excellent, the support team is always available and can assist me with what I need.I would highly recommend this to any other companies, hence why we agreed to film the advertisement.
PROSAccessibility and interface are excellent.This app makes admin side of keeping track of staff hours the easiest I've seen.It is particularly helpful when it comes to employees that work in multiple places/
CONSGetting staff used to a new clock in system will always be difficult. Some features I think can be improved on (i.e. accepting multiple shifts at a time in job scheduler, easier schedule making in app)
Reason for choosing Connecteam
The other system we looked into (can't remember the name), but the interface was not as easy to get around.
Reasons for switching to Connecteam
The time keeping system had fundamental flaws and I wanted a system that could allow us to keep better track of staff hours.
Vendor Response
Thank you so much for recommending Connecteam, Faith :) We truly appreciate your willingness to help us spread the word about how Connecteam helps businesses with a majority of employees that do not sit in front of a desk, to better communicate and operate their day-to-day :) As for improving the ability for users to accept multiple shifts at once, and making a better scheduling experience for admins in the mobile app - we completely agree and already have plans for those areas. Thanks again for everything :)
Replied June 2023