QuestionPro Software


QuestionPro is a cloud-based survey solution that can be customized with brand colors, logos and themes. Surveys can include various question types such as multiple choice, Net Promoter Score (NPS), drop-down menus and more. Users can build surveys from scratch or use pre-made surveys from a library. Videos, images and other media can also be added to surveys.

QuestionPro enables users to either email surveys to respondents or embed it into a website. The solution also offers integration with Facebook, Twitter and LinkedIn, which enables users to post surveys directly to these social networking sites. Users can also send surveys through mobile and tablet apps available on iOS and Android.

Survey responses can be viewed on a centralized dashboard and users can run reports with real-time data of collected responses, visual representation of data and participant statistics. Reports can be exported as MS Word and MS Excel files, among other formats, for further analysis.

46 Reviews of QuestionPro

Overall rating

4.33 / 5 stars

Filters:

Showing 1 - 20 of 46 reviews

May 2015

Philip from Derham Marketing Research Pty. Ltd.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2015

QuestionPro - a quality online survey software program

The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones. It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature. The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point. The capacity to upload video or images is very useful and reasonably easy for a respondent to use. The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent. The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need. Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change. What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible. Refinements E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients. Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively. Overall, an excellent and well-supported package and system and one I recommend.

November 2014

George from Doctoral Student

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2014

Written Review of QuestionPro

I have to say that my review here is limited because I was not able to utilize all the features that the QuestiontPro software tool has to offer. Since my sample size for the survey was a small one--limited to the 29 largest school districts among a total of 330 in the state of California, but which school districts account for over 60% of the state's student population; it became apparent, after attempting to conduct a simple pilot survey among local districts, that my sample group would not likely respond to the survey for a number of reasons. Given these constraints: the fact that I only received one response; that I could not very well perform analytics on a single response; but that I had successfully developed a complex survey and had administered it online using an online survey software tool (QuestionPro); my professor was satisfied that I had completed the elements for the final project in his class. My research in education compensation reform will continue throughout my doctoral program including my dissertation and I have decided to use QuestionPro throughout this academic undertaking. The decision to use QuestionPro was made after carful comparison of a number of other named survey software tools available online. The factors leading to my choice of QuestionPro included: its small learning curve; the ability to talk to someone 24/7 regarding survey questions or in seeking technical advice; its friendly and courteous support staff; its ability to interface with SPSS; and price. I have not encountered any cons as yet in the use of the software, but I will be more than happy to continue to provide helpful comments as I use your software throughout the next few years. I do have to extend a special thanks to Yogesh Vig who has been tremendously helpful in the use of the QuestionPro. He is extremely professional and its been a pleasure working with him. I definitely plan to recommend QuestionPro to all my classmates and future professors. Thanks George Lowe

July 2017

Philip from Derham Marketing Research

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Simple to use and usually very effective.

Great platform for market research surveys.

Pros

Constantly improving product and outstanding and proactive customer support.
Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.

Cons

Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.

October 2016

Philip from Derham Marketing Research

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

QuestionPro - an excellent software and support service for researchers

Have used QuestionPro online survey software for some years. Is easy to learn to use, is effective and customisable and includes the visual, video, audio and upload features you would expect. What makes it stand out particularly is the high quality of its support staff. They are well trained, competent, quick and courteous. As a marketing researcher's package, with the range of reporting options, QuestionPro is a service I strongly recommend to others.

Pros

Easy to use, but very effective in use - both by the survey creators and by the respondents.

Cons

Regular updates and improvements mean you need to regularly refresh what you know about using it, so is not a learn once and know package. Though usually incremental improvements.

January 2017

Donald from freelance

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

QuestionPro for survey consultants

I am primarily a software developer (mostly Java for the past decade+ but also do the technical part of web design and have used a range of Java and JavaScript frameworks). In the past three years I have been involved in several survey projects (mostly marketing oriented, from new product research to customer satisfaction to custom one-time surveys for focus groups). In these projects I have used QuestionPro, SurveyMonkey, and two lesser known survey system. And while we were able to successfully complete all of these projects I did develop a preference: my current "go-to" solution is QuestionPro.

Pros

Easy to use, solid support via chat and email.

Cons

The documentation could be better indexed and more thorough. And the handling of conditional logic could be more flexible. But in general, the default conditional logic (without custom JavaScript) is better than the competition.

April 2018

Serpil from Antorka

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Perfect survey platform with realistic results.

I can recommend for companies making online surveys. Results are great and satisfactory.

Pros

I liked the most that QuestionPro is easy to use comparing with others, also it is user friendly product. You can prepare your questions and make effective online surveys with reliable and honest results. I like using this software.

Cons

it has been 7 months that I am using this software, till now I did not have any problem it is really easy to use and safe software.

September 2016

Kerri from The University of Edinburgh

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2016

Terrible Survey Software

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months. Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data. When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses. QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Cons

The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

October 2014

Dan from D.J. Case & Associates

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2014

QuestionPro Survey Software

Extraordinarily user-friendly product, clearly designed by someone with social research experience, given wide array of sophisticated question types, response options, SPSS file format download. And affordable--several of the better known survey packages are very pricey (and becoming more so), with limits on number of surveys and respondents. QuestionPro offers a variety of affordable pricing options--from monthly service to longer-term, cost-saving annual contracts--with unlimited surveys and unlimited respondents. Tech assistance is immediately available by chat 24/7, and is thoroughly knowledgeable on the software. Only cons I've discovered are (1) in programming mode, the software appears somewhat unstable in Microsoft Explorer--but completely stable in Mozilla Firefox (and the Explorer instability I experienced only relates to programming the form, not in responding to the form once launched); and (2) with branching, a common survey device, there is no "back" button available to the respondent--but these days, most respondents don't linger on their answers or want to return to prior responses, but instead push through to submission, so this is relatively minor concern. Overall, an outstanding product for serious researchers.

October 2014

Debra from Gaming Marketing Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2014

Consumer market research made really simple

I switched to QuestionPro from SurveyMonkey about three years ago while doing my doctoral research. While the platforms are similar, the casino resorts participating in my research strongly felt that the "Powered by SurveyMonkey" that is stamped on each survey page sounds amateurish. It does! I am currently using QuestionPro to help casino marketing departments nationwide conduct their own satisfaction surveys, and other online consumer marketing research. Marketers with no training in survey taking are easily grasping how to use the survey software. QuestionPro is very easy to use, and the help sections are comprehensive yet simple to understand and follow. The reporting features are exactly what my clients' marketing and executive teams need to understand the data quickly. Another impressive aspect of QuestionPro is that they solicit input from users to continually upgrade the product and adjust to changing demands and technology. The support team is super knowledgeable and friendly and virtually walked me through some challenging client issues. If you're doing online surveys, QuestionPro has my vote as the best product you can choose. I can't think of anything about QuestionPro that has been a negative for me.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2019

Affordable survey tool

Definitely recommended if you’re interested in understanding your audience.

Pros

QuestionPro is a great survey tool that offers a lot to the users. What I love about it is that it offers several question types to choose from. This is something that most of the other tools don’t offer.
Besides, the surveys are mobile optimized which makes it easier for mobile users to participate without any issues.
Yes, it is free. However, you’d need to switch to a paid plan if you wish to get access to more features. The paid plan is very affordable.

Cons

Though it is updated very often but there are still several features that are missing such as customization options and non-text surveys.

January 2018

Aaron from Bluegrass IIBA Chapter

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2018

QuestionPro allows us to gain customer intelligence about our community.

Cost Effective Create slicker surveys that our customers wish to complete Higher response rate We use the Non-profit waiver which has made it much more valuable a tool for us to use. It has been great working with the package. We have not needed to use customer service yet.

Pros

We use QuestionPro to ask about our community's experience with our association. It has more intuitive and sleaker options in ways to ask questions and gather needed information from our customers. We find it very straight-forward to use and can develop a survey in minutes.

December 2014

Fadi from Across Health

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2014

Great survey tool and more

I have been using this tool for few years now and it never fell short of delivering any specific requirements for my surveys no matter how complex they were. A dedicated development team would take care of any custom questions or validation setup that you would like to have in your survey which may not be part of an already extensive list of question types and options that you get by default. The customer service is top notch with timely replies and constant availability. The sync and integration with other 3rd party recruitment platforms had been made even easier and more streamlined with a recent updated to the system. I would recommend this tool to anyone who wants to create and perform online surveys from a simple setup to a more complex and lengthy questionnaire.

June 2018

Zach from Sylvane

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Good replacement for our last option

Pros

Very user friendly for implementing the "coding" part -- I do not work on the Tech team, and I was able to get everyone on my staff set up with a link to a survey with little help.

Cons

More customization would be nice, especially on how the links look for customers such as fonts or more graphics to help make it fit our company and our customers.

February 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2019

Dissertation Stress

While an organized platform, I would utilize a different option in the future because of the stress and frustration caused.

Pros

I used this platform to complete my dissertation research. It was easy to recreate an assessment in this technology and send it out to potential research participants.

Cons

This software company nearly deleted my dissertation data on more than one occasion while I was still working even though I was promised a free education account. Customer Service was difficult to deal with and much unnecessary stress was caused because of their miscommunication and unkept promises.

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

It's a good tool, only needs to be more visual

Pros

It has a lot of features and it is easy to program. The help desk team is also very helpful

Cons

It is hard to customize. Tasks may seem a little dull

June 2017

Didier from Pacific Fund Systems

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Love it

Pros

Very complete and intuitive.
I tried to initially use Survey Monkey because I needed complicated logic to be done but the only possibility was to subscribe to their full feature option and needed to pay for a one year contract. With Questionpro I got even more and can can cancel anytime

Cons

Maybe the software provides too many possibilities, but this is also a good thing. Fortunately their support is great and has always answered quickly to my questions

September 2015

Michael from Virginia Commonwealth University

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

September 2015

Very positive overall

The customer service is very good with the product - I had a follow-up issue that I was really concerned about and our account rep got back to me with the information I was looking for in less than an hour. The product is really well featured and pretty straightforward to use - hard to call this a negative - there are so many features it can be a bit of a treasure hunt to find them - but I haven't been let down yet!

July 2014

Kevin from NTR Consulting Services

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2014

Excellent survey software!

We're debating on expanding outside our current area, yet needed to conduct a ton of research, sometimes on the streets in potential areas without internet. I created a couple of surveys, interface was very easy, had them ready to go in just a few minutes. We managed to gather the information we needed and are now in the process of expanding to the correct areas. Software was smooth, no problems. Will definitely use it again.

November 2017

Grant from Nutmeg Saving and Investment Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

Very powerful survey tool, though relatively straightforward to use

Pros

Ability to build quite complex survey structures, with features such as conjoint that I have not previously found available on a self-serve platform.

Cons

Manipulation of images for testing purposes can be a little limited - I had a sizing issue that couldn't get resolved

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2018

Extremely poor support. Extremely unreliable in what they promise...

Pros

The platform provides good features but not much different from other platforms. It is also very easy to use. It is Good for fun but not for critical or serious research.

Cons

The support is extremely poor. They have very basic knowledge about thier platform. When things get a little bit more than basic they cannot help. Moreover, we found a bug in the analysis part. They accepted but said we are not going to solve it... Never trust what they offer you in their webpages. For example they currently offer free student access and one year free license after graduation in their webpages. But when we contacted them for one year free license after graduation, they said it is not valid anymore... In general you can never trust them