As good as you can get between a business and their client.

[sensitive content hidden] took my call today [sensitive content hidden] and he was outstanding ! They way he walked me thought the process of resolving my issue. I was so impressed. I wish every customer service rep I spoke to on a daily basis could relate to my call the way [sensitive content hidden] did. And for the record...I very seldom take the time to do something like this. Dave Dohrman, Foutch's Strike Zone

Been with them for appox 10 years and still using them...If I had a problem, I would have been gone by now.

I went through the pain of having to manually transfer information from spreadsheets and never quite feeling like I had enough information to finish the job. eSoft keeps most information at hand, and changes are usually easy to make. They are very quick to respond to questions as well.

The ease of use as well as helping to keep continuity year-over-year, as well as the ability to keep up with technology.

The reporting can be a bit cumbersome, and it absolutely needs an "export all data" function. While we do not want to work only from spreadsheets, they have their own uses.

We are frustrated with the system. It certainly has potential, and the customer service has been great. However, at year 4 I feel like we shouldn't be in contact as much as we are. I have yet to see an update or new feature since we've come on board. We have started comparing other companies and realize there are some that charge half of what we are paying now with more features. If it wasn't for the patient staff, we would have made the move a long time ago.

The online booking function saves us time by allowing instructors and clients to set up times at their convenience.

Lack of coupon codes, refer a friend credts, promotional/marketing options are lacking. Email marketing should have more options to make the email more inviting. Memberships should begin on the first rental not when purchased. Teams option fails miserably. Too many issues for admins and clients. The system could use updating, it's not super user friendly. I'm constantly walking people through steps on how to use the most basic function. It's confusing and overwhelming for people who don't have time to navigate the system. We have teams who rent for long term practices, having a monthly calendar that is clean and shows precisely what is projected each month would save time when finding days/times for these teams. No gift certificate option. The add account balance is a good idea but fails when I can't go back and see why a balance was added...even though a note section is offered, I can't see it to look back on. Not being able to adjust reservations that I've made on admin side is frustrating. I should be able to edit times and notes. Instead, I have to delete and start over. When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious.

I have nothing but great things to say about my experience. They have a great product for the price and I would urge anyone getting into the sports facility business to use them.

From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything, including working with the credit card processors. I highly recommend esoft planner. They don't try to upsell or sell you something you don't need. They tailor it to you and your business needs.

There are some nice to haves as far as functionality that I wouldn't mind being included in the eSoft system. But as far as value for the price, eSoft Planner is the way to go. They charge what they should for their product, not over priced, not under priced, but priced just right.

Our experience has been nothing short of amazing.

Esoft planner is the best scheduling system we have ever used. We totally love it.

We love everything about Esoftplanner from the program all the way to the support